Customer-First Cashier & Front-End Specialist

Whole Foods Market; Bellingham (MA); Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Store discount

Paid time off

Health & wellness support

Whole Benefits

Résumé du poste

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member in Massachusetts to assist customers at checkout, bag groceries, and support the customer service desk. You will follow store SOPs, help maintain displays, and participate in company programs while upholding health and safety standards.

The role emphasizes friendly, efficient service, teamwork, and adherence to policies. Physical duties include lifting and standing for long periods, with a flexible shift schedule including

Qualifications

• No prior retail experience required.
• Must be able to lift 50 pounds.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsabilités

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Connaissances

Patience with customers

Strong communication

Teamwork

Customer service

Attention to detail

Time management

Basic math

Flexibility schedule

Description du poste

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member in Massachusetts to assist customers at checkout, bag groceries, and support the customer service desk. You will follow store SOPs, help maintain displays, and participate in company programs while upholding health and safety standards.

The role emphasizes friendly, efficient service, teamwork, and adherence to policies. Physical duties include lifting and standing for long periods, with a flexible shift schedule including