Customer-First Branch Manager: Service & Operations Leader

UniFirst Corporation; Abilene, Northern (TX, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Branch Manager in Abilene, TX to lead Service and Administration and drive revenue, profitability, and customer loyalty across locations. You will hire, develop, and coach a high‑performing team while partnering with the plant to keep operations aligned and on‑time, with a safety‑first culture at the core.

You’ll own financial performance, build processes, and deliver exceptional service that differentiates the branch, supported by a broader UniFirst community.

Qualifications

• 5+ years of progressive leadership experience, ideally across operations, sales or service environments.
• Bachelor's degree from a four‑year college or university preferred; relevant experience within UniFirst or the industry may substitute
• Valid driver's license and ability to meet DOT physical qualifications
• Proven ability to understand and manage financial statements and apply them to decision‑making
• Comfort with writing reports, business correspondence, and presenting information to internal teams and customers
• Proficiency with basic math and data analysis, including percentages, ratios, and budgeting
• Strong problem‑solving skills, with the ability to gather data, assess situations, and develop effective solutions
• A collaborative mindset and a passion for creating a positive team culture

Responsibilities

• Drive revenue and profitability by developing new business, retaining customers, and optimizing service across all locations.
• Set the bar for service: ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded.
• Lead and support high-performing teams: guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals.
• Partner closely with the plant to deliver on operational plans: ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions.
• Own financial performance: manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long‑term sustainability at your branch.
• Keep operations running smoothly: maintain clear processes, organized workflows, and strong accountability so the branch operates efficiently day‑to‑day.
• Build and develop talent: hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured.
• Champion a safety‑first environment: create and uphold a workplace where Team Partners operate with the highest safety standards, reinforcing UniFirst’s commitment to well‑being and compliance.
• Lead with care, accountability, and adaptability: address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs.
• Think forward: continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice.

Skills

Servant leadership

Strategic thinking

Customer-first mindset

People development

Business acumen

Education

Bachelor's degree

Job description

UniFirst is seeking a Branch Manager in Abilene, TX to lead Service and Administration and drive revenue, profitability, and customer loyalty across locations. You will hire, develop, and coach a high‑performing team while partnering with the plant to keep operations aligned and on‑time, with a safety‑first culture at the core.

You’ll own financial performance, build processes, and deliver exceptional service that differentiates the branch, supported by a broader UniFirst community.