Customer-First AI Deployment Engineer

Novita AI; San Mateo (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive pay package

Employer-covered medical, dental, and视

Job summary

Novita AI in San Mateo, CA is seeking a Forward Deployed Engineer to join at the intersection of engineering, customer success, and product. You’ll partner with customers to understand AI workloads, deploy solutions, troubleshoot production issues, and influence the evolution of our platform.

You will act as an extension of our customers’ engineering teams, helping them integrate model APIs, GPU infrastructure, and sandbox environments into real-world applications.

Qualifications

• Strong software engineering fundamentals.
• Proficiency in Python and at least one additional programming language.
• Experience building or deploying cloud-native applications.
• Familiarity with Docker, Kubernetes, Linux, and networking concepts.
• Strong debugging and problem-solving skills in production environments.
• Excellent communication skills and ability to work directly with customers.
• Ability to operate with ambiguity and move quickly in a startup environment.

Responsibilities

• Work directly with customers to understand their AI products, technical requirements, and business goals.
• Deploy and integrate Novita AI products, including:
• Debug production issues across APIs, networking, containers, GPUs, and distributed systems.
• Build customer-specific solutions, integrations, demos, and prototypes.
• Travel to customer sites when necessary and collaborate closely with their engineering teams.
• Translate customer feedback into product requirements and work with internal engineering teams to improve our platform.
• Create reusable tooling, automation, and reference implementations that benefit future customers.
• Support proof-of-concepts (PoCs) and help customers successfully move into production.

Skills

Python

Other languages

Cloud-native apps

Docker

Kubernetes

Linux

Networking concepts

Production debugging

Customer communication

Startup experience

Mandarin Chinese (nice-to-have)

Job description

Novita AI in San Mateo, CA is seeking a Forward Deployed Engineer to join at the intersection of engineering, customer success, and product. You’ll partner with customers to understand AI workloads, deploy solutions, troubleshoot production issues, and influence the evolution of our platform.

You will act as an extension of our customers’ engineering teams, helping them integrate model APIs, GPU infrastructure, and sandbox environments into real-world applications.