Customer First Administrator, Contingent Worker (1520910)

Magnit; San Ramon (CA); On-site; USD 39,000 - 45,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Magnit Direct Source is hiring a Customer First Administrator for a 12-month contract in San Ramon, California. The role focuses on lemon law case processing, supporting the Regional Customer First team with claims analysis, document gathering, and repair history review.

The position requires teamwork, strong communication, and basic MS Office proficiency. Experience in automotive dealership operations or legal/claims settings is a plus.

Qualifications

• Must communicate well and thrive in a team environment.
• Will analyze customer satisfaction cases and investigate claims accurately.
• Will process up to 10 cases per day, gathering dealer documents, generating service histories, and analyzing repair records.
• Support the Customer First Department at Los Angeles Regional Office in Irvine, CA.

Responsibilities

• Support the Regional Customer First team with lemon law case processing.
• Analyze customer satisfaction cases and investigate customer claims.
• Process up to 10 cases per day with documentation and repair history analysis.
• Assist Customer First Department at Irvine, CA when needed.

Skills

Communication

Organized

Teamwork

Analytical thinking

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Salesforce

Job description

Magnit Direct Sourcing on behalf of Toyota is currently hiring a Customer First Administrator for a temporary assignment in San Ramon, California.

This is a 12-month contract. The pay range for this role is between $28.00- $33.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Description

• The Customer Service Operations team is seeking a motivated individual to support the Regional Customer First team with lemon law case processing.

Qualifications

• The manager is seeking a highly motivated, organized candidate who communicates well and thrives in a team environment.
• This individual will analyze customer satisfaction cases and investigate customer claims accurately and efficiently.
• Once fully trained and onboarded, this individual will process up to 10 cases per day, including gathering dealer documents, generating service histories, and analyzing repair records
• This individual will also support the Customer First Department at Los Angeles Regional Office in Irvine, CA.
• Basic proficiency with Microsoft Word, Excel, and Teams.

Added Bonus

• Experience working in an automotive dealership environment
• General understanding of automotive operations and terminology
• Prior experience in a legal or claims-related setting
• Knowledge of Lemon Law processes
• Bilingual communication skills
• Experience with Salesforce

Magnit Direct Source does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Magnit Direct Source support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.)now or in the future. You should not apply for this role if you will require Magnit Direct Source to assist with immigration support or sponsorship now or in the future.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation