Customer File Analyst

Orgill; Collierville (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

Orgill is seeking a high-potential analyst to serve as the analytical and operational backbone for retail dealer transitions. You will perform high-precision crossmatching of hardware products and coordinate with POS providers to ensure technical readiness that maximizes profitability.

You will handle file work and data for onboarding new business and assist RDMs with crossmatch data prep for pre-visit. Responsibilities include crossmatching, POS coordination, dealer market support, and on-site

Qualifications

• Bachelor's degree or equivalent experience in Retail Management, Data Analytics, or a related field.
• Working knowledge of Microsoft Office (Word, Advanced Excel, Access, Outlook).
• 2+ years of experience in hardware retail is highly preferred.
• Travel: up to 15%
• Attendance: regular on-site, in-person attendance.

Responsibilities

• Crossmatching: collect, organize, and analyze the customer’s crossmatch file; ensure accurate SKU substitution and category alignment.
• POS Coordination: coordinate data with POS providers and set conversion dates/training.
• Project Implementation: support file manipulation and on-site merchandising guidance for dealer account conversions.
• Financial Reconciliation: assist reconciliation of buyback and opening order data after conversion.
• Dealer Market Support: assist in dealer markets preparation, setup, and merchandising displays.
• Communication: update sales/field teams on POS conversions and merchandising status.

Skills

Analytical reasoning

Time management

Information synthesis

Communication

Education

Bachelor's degree or equivalent in Retail Management or Data Analytics

Tools

Microsoft Office

Job description

Job Summary

Orgill is seeking a high-potential individual who serves as the analytical and operational backbone for retail dealer transitions. You will be responsible for the high-precision crossmatching of hardware products and coordinating with POS providers to ensure technical readiness that maximizes profitability. Performs all duties associated with file work and data related to onboarding new business for Orgill. Assists RDMs with collecting, organizing, and analyzing the customer’s crossmatch file in preparation for the pre-visit.

Duties And Responsibilities

• Crossmatching: Assists RDMs with collecting, organizing, and analyzing the customer’s crossmatch file. Utilizes hardware product knowledge to ensure accurate SKU substitution and category alignment during the pre-visit.
• POS Coordination: Works with Point-of-Sale providers to collect customer data and coordinate conversion implementation dates and training sessions.
• Project Implementation: Assists with file manipulation and on-site visual merchandising guidance for Dealer Account conversion projects.
• Financial Reconciliation: Assists with the reconciliation of buyback and opening order data post-conversion to secure buyback funds efficiently.
• Dealer Market Support: Assists with preparation, setup, and event participation for Orgill’s semi-annual Dealer Markets, including merchandising model store displays.
• Communication: Regularly updates sales and field teams regarding the status of pending POS conversions and merchandising resets.

Success Factors – Knowledge, Skills, And Abilities

• Analytical Reasoning: Using logic to identify strengths and weaknesses of alternative solutions or approaches to complex inventory conversions.
• Time Management: Aptitude to establish priorities, meet deadlines, and manage multiple conversion projects simultaneously with limited supervision.
• Information Synthesis: Competence to combine disparate data points—such as sales history—to form a cohesive opening stock order.
• Communication: Ability to explain technical data to both corporate teams and retail store owners.

Minimum Job Qualifications:

• Bachelor's degree or equivalent experience in Retail Management, Data Analytics, or a related field.
• Working knowledge of Microsoft Office (Word, Advanced Excel, Access, and Outlook).
• 2+ years of experience in hardware retail is highly preferred.
• Travel: Requires travel as deemed necessary (up to 15%)
• Attendance: Regular on-site, in-person attendance is required.

Supervisory Responsibility

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.