Customer Field Test Technician (GR 25)

PACCAR Technical Center; Mount Vernon (WA); On-site; USD 90,400 - 141,800; Full time

Benefits offered by this job

Competitive salary

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts

Job summary

PACCAR Technical Center is seeking a Customer Field Test (CFT) Engineering Specialist to plan, organize, and monitor North American powertrain field tests. You will interface with customers and dealers, ensure correct installation, and assist in failure analysis.

Expect up to 30% travel and on-call support outside normal hours. You will design test fixtures, lead data collection efforts, and present results to management.

Qualifications

• 10+ years of relevant work experience.
• Ability to work well in a team environment.
• Excellent technical and communications skills.
• Experience coordinating technical work within and between organizations.
• Knowledge of commercial vehicle technologies and customer usage patterns.
• Strong interpersonal and communication skills.
• Self-directed with initiative and innovation.
• Ability to manage personal workload and respond to shifting time and project demands.

Responsibilities

• Plans, coordinates, and conducts moderately scoped projects with minimal supervision, including analyzing requests, defining requirements, and developing preliminary project plans, budgets, and schedules.
• Designs test fixtures and specifies instrumentation, equipment, vehicles, loading configurations, and data-processing techniques, and supports test setup and data checks.
• Leads and participates in data collection, field testing, and development of new or improved test methodologies, ensuring accurate results.
• Prepares and presents reports, results, conclusions, and recommendations to divisions or management.
• Fosters strong communication and productive relationships across departments and management levels.

Skills

Team collaboration

Technical communication

Coordination experience

Mechanical aptitude

Education

Associate’s degree or Technical Certificate in Diesel/Automotive Technology

Job description

Requisition Summary

We are seeking a Customer Field Test (CFT) Engineering Specialist to support the Powertrain Validation team. The successful candidate will be responsible for planning, organizing, and monitoring all assigned North American powertrain field test, monitor field tests of new or modified components and be responsible for customer and dealer interface to assure correct component installation and maintenance. The position compiles results and assists in failure analysis. They will be on-call to support customer issues during off-shift hours, as well as working with customers and Service Dealers at their sites requiring up to 30% travel.

Job Functions / Responsibilities

• Plans, coordinates, and conducts moderately scoped projects with minimal supervision, including analyzing requests, defining requirements, and developing preliminary project plans, budgets, and schedules.
• Designs test fixtures and specifies required instrumentation, equipment, vehicles, loading configurations, and data‑processing techniques, while also supporting test setup, verifying equipment readiness, and performing preliminary data checks.
• Leads and participates in data collection, analysis, field testing, and development of new or improved test methodologies, ensuring accurate results and continuous improvement.
• Prepares and presents reports, results, conclusions, recommendations, and performance or reliability observations to divisions or management as needed.
• Fosters strong communication and productive working relationships across departments and with all levels of management.

Qualifications

• 10+ years of relevant work experience
• Ability to work well in a team environment
• Excellent technical and communications skills
• Experience coordinating technical work within and between organizations
• Knowledge of commercial vehicle technologies and customer usage patterns
• Strong interpersonal and communication skills
• Self-directed and have demonstrated high levels of resourcefulness, initiative, and innovation
• Ability to manage personal workload and willingness, flexibility and initiative to respond to shifting time and project demands
• Mechanical aptitude and experience preferred

Education

An Associate’s degree or a Technical Certificate in Diesel/ Automotive Technology

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for Customer Field Test Technician is $90,400 - $141,800 annually. Additionally, this role is eligible for a full range of benefit options listed above. This position is also eligible for a holiday gift.