Customer Field Operations Technician I, II, or III - Wilmington, NC

Duke Energy; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Duke Energy is seeking a Field Technician to support the safe, efficient maintenance of natural gas facilities and appurtenances. You will perform meter work, respond to customer requests, and assist with line relocates and leak assessments across field locations.

Applicants must reside within the service area with a valid driver’s license and the ability to work outdoors in varying conditions. On-call, overtime, and shift work may be required.

Qualifications

• HS diploma or GED required for Tech I/II.
• HS diploma or GED plus 3 years related work experience for Tech III.
• Valid driver’s license and basic computer knowledge desired.

Responsibilities

• Perform meter turn-ons and turn-offs.
• Read customer meters and install meters.
• Respond to high bill requests and perform dial tests.
• First Responder to emergency/leak calls and assess leaks.
• Meet with customers regarding line relocates.

Skills

Customer service

Mechanical aptitude

Verbal and written communication

Safety awareness

Problem solving

Education

High school diploma or GED

Two-year degree or technical certifications

Tools

Windows

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTES: Selected candidate must reside within 30 minutes from the Ops Center.

Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I, II, or III.

Responsibilities & Duties

This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures.

• Perform meter turn-ons and turn-offs
• Delivers disconnect notifications to customers
• Read customer meters
• Install meters and meter sets, may include industrial meters
• Light pilots, test and inspect appliances and gas equipment to ensure proper operation
• Perform farm tap maintenance
• Remove meters
• Respond to high bill requests by performing dial tests, appliance and filter checks
• Meet with customers regarding line relocates
• Change out meters related to the sample testing program
• Repair water heaters, appliances, etc. (Install if licensed)
• Monitor for meter tampering; ensure meters are securely installed
• Monitor atmospheric corrosion and paint as needed
• Locate gas lines
• Inspect/maintain farm tap stations
• First Responder to emergency/leak calls; evaluate and grade leaks
• Assist in training service apprentices
• Assist O&M group with line repairs
• May performs leak surveys
• Assist other departments as needed
• Clear pipelines
• Repair/install temporary clamps on steel risers
• Repair damaged ½” and ¾” plastic services
• Bar test to evaluate and grade underground gas leaks
• Prepare unregulated estimates and maintain computer record keeping
• Perform other duties as assigned

Basic/Required Qualifications for Tech I & Tech II

High school diploma or GED.

Basic/Required Qualifications for Tech III

High school diploma or GED.

3 years related work experience

Desired Qualifications

• Possess and maintain a valid driver’s license
• Basic computer knowledge working in a Windows environment
• Demonstrated mechanical aptitude
• Two-year degree and or Technical Certifications
• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full).
• Must be willing to use license(s) for Piedmont Natural Gas Business purposes
• Experience in Customer Service
• Demonstrated effective communication (verbal and written) and interpersonal skills
• Safety awareness

Physical Requirements

• Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Specific Requirements

This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

Perform on call duty as scheduled/assigned Weekend and evening work as required and is subject to overtime and some rotating shifts.

Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

Working Conditions

Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period.

Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way

Travel Requirements

5-15%

Relocation Assistance Provided

(as applicable)

No Represented/Union Position

No Represented/Union Position

No Visa Sponsored Position

No Visa Sponsored Position

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Diversity & Inclusion

Read about our commitment to supporting a diverse and inclusive workforce.

Brighter opportunities. Brighter futures.

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.