Service Technician I, II, III - Winston Salem, NC

Duke Energy; Winston-Salem (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Duke Energy is seeking to fill an entry-level Service Technician I role at our Winston-Salem area operations center.

The position focuses on safe, efficient installation and maintenance of natural gas facilities on transmission and distribution systems, with on-site work and customer interaction.

Qualifications

• High School diploma or GED.
• Experience using construction tools.
• Experience applying basic mechanical concepts and mechanical aptitude.
• Experience utilizing personal computers (PCs) in a Windows environment.
• Must possess and maintain a valid driver's license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position.

Responsibilities

• Perform work assignments on customer’s premises; interact with customers in a professional, respectful and courteous manner.
• Utilize maps and GPS to locate work assignments and drive a company vehicle.
• Install residential meters and perform turn on/off, testing and commissioning of appliances.
• Identify, obtain and deliver materials needed for work assignments; read meters; install and program ERTs.
• Respond to emergencies as a first responder; investigate gas leaks and odorant presence.
• Complete estimates and other duties as assigned.

Skills

Tools experience

Mechanical aptitude

PCs in Windows

CDL eligibility

Education

High School diploma or GED

Job description

Thursday, September 24, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Description

NOTES:

• Selected candidate must live no more than 30 minutes from the Winston Salem Ops Center.
• Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I, II, or III.

Position Purpose:

This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities:

• The Service Technician I is the entry level position for the Service Technician Progression. The Service Technician I have accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Technician I to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician II. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work. Job posting selection is required for entry to the Service Technician I role.
• The following list is not intended to be all inclusive of duties and responsibilities as needed to learn, assist and independently perform regulated and non-regulated service work.
• Perform work assignments on customer's premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed.
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information.
• Utilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver's License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.
• Identify, obtain and deliver materials needed for work assignments.
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion.
• Read meters.
• Install and program encoder receiver transmitters (ERTs).
• Hang door tags.
• Work tenant changes, including soft close.
• Turn off and/or remove meter due to non-payment from customer (DNP).
• Identify unauthorized use of gas and remove meter as required.
• Install residential and small commercial meters (up to Group III).
• Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics.
• Act as a first responder on emergency orders.
• Repair cut service lines consisting of 3/4" and 5/8" plastic pipe.
• Complete 3rd party damage investigations to include proper documentation.
• Investigation of carbon monoxide, gas leak complaints; grade leaks.
• Check for odorant using sniff test.
• Investigate high bill complaints.
• Provide and perform non-jurisdictional services.
• Perform disconnect and reconnects of appliances.
• Install, troubleshoot and repair appliances and piping.
• Perform Home Warranty repairs.
• Perform and complete estimates.
• Other duties as assigned.

Basic/Required Qualifications: Service Tech I

• High School diploma or GED
• Experience using construction tools
• Experience applying basic mechanical concepts and mechanical aptitude
• Experience utilizing personal computers (PCs) in a Windows environment
• Must possess and maintain a valid driver's license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position

Basic/Required Qualifications: Service Tech II

• High School diploma or GED
• Experience as a Service Technician I; Step 4
• Experience using construction tools
• Experience applying basic mechanical concepts and mechanical aptitude
• Experience utilizing personal computers (PCs)