Customer-Facing Payment Risk Strategist

Plaid Inc; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Plaid is seeking a technical, customer‑facing Payment Risk Strategist for Signal and Guarantee. You will interpret model outputs, diagnose customer performance, and translate analytics into concrete threshold and rules recommendations.

You’ll own proofs of concept and retros, improve existing integrations, and help scale risk capabilities across Plaid’s network. This role requires strong SQL data skills, experience interpreting risk or quantitative model outputs, and the ability to communicate

Qualifications

• 5–10 years of experience in risk, analytics, or consulting.
• Able to pull and cut data using SQL.
• Experience interpreting risk or quantitative model outputs.
• Experience diagnosing performance and making data-backed threshold recommendations.
• Strong customer-facing consulting and communication skills.
• Experience partnering across go-to-market and technical teams.
• Ability to build repeatable processes in an ambiguous environment.
• Nice to have: experience at fraud or risk vendor, bank, or processor risk team.
• Nice to have: familiarity with cash flow or bank transaction data.

Responsibilities

• Own customer proofs of concept and retros from analysis through recommendations and follow-through.
• Proactively optimize Signal customers, prioritizing accounts with high return rates.
• Read model outputs and diagnose the drivers of authorization and return-rate performance.
• Recommend threshold and rules changes that align with each customer's risk and authorization goals.
• Help Guarantee customers tune thresholds to achieve target authorization rates while protecting loss performance.
• Partner with AEs and TAMs to bring deep product and modeling expertise into customer engagements.
• Improve decision and return reporting from customers to strengthen their experience and Plaid's models.
• Turn recurring customer insights into onboarding playbooks and product requirements.

Skills

SQL

Risk modeling

Data interpretation

Customer-facing

Cross-functional collaboration

Process development

Job description

Plaid is seeking a technical, customer‑facing Payment Risk Strategist for Signal and Guarantee. You will interpret model outputs, diagnose customer performance, and translate analytics into concrete threshold and rules recommendations.

You’ll own proofs of concept and retros, improve existing integrations, and help scale risk capabilities across Plaid’s network. This role requires strong SQL data skills, experience interpreting risk or quantitative model outputs, and the ability to communicate