Customer-Facing Omni-Channel Freight Associate

KOHLS; Kent (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Kohl's is seeking a motivated store associate to deliver friendly customer service and ensure efficient store operations. You will process freight, replenish stock, and support omni-channel fulfillment to meet store goals.

You will greet customers, assist with products, maintain product protection standards, and participate in training for new hires while collaborating with store leadership to deliver a positive shopping experience.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.
• Preferred client facing retail or service industry experience.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.
• All associate roles at Kohl’s are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
• Other responsibilities as assigned.

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Flexibility

Client facing experience

Education

No retail experience required

Job description

Kohl's is seeking a motivated store associate to deliver friendly customer service and ensure efficient store operations. You will process freight, replenish stock, and support omni-channel fulfillment to meet store goals.

You will greet customers, assist with products, maintain product protection standards, and participate in training for new hires while collaborating with store leadership to deliver a positive shopping experience.