Customer-Facing North America Logistics Coordinator

Estes Forwarding Worldwide; Pico Rivera (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Holidays

401(k) with company match

Medical, dental, and vision insurance

Short- and long-term disability

Life and accidental death & dismemberd

Job referral bonus

Position Pay Range: $25.00 - $33.00/hr

Job summary

Estes Forwarding Worldwide in Pico Rivera, California, is seeking a Coordinator, North American Operations, to evaluate pricing and transportation options and deliver exceptional service to domestic clients.

You will collaborate with carriers, manage shipments, document data, ensure TSA/DOT compliance, and support the North American Operations team; at times work flexible hours and on-call rotation.

Qualifications

• Intermediate proficiency in Microsoft Office and web-based tools.
• Ability to complete air and ground shipping documents electronically and manually.
• Occasional after-hours work to meet deadlines.
• Professional demeanor and cooperative attitude with clients and teammates.
• Strong oral and written communication with English proficiency.

Responsibilities

• Evaluate pricing and transportation options to provide excellent service to North American clients.
• Coordinate with carriers and internal teams to arrange shipments and routes.
• Serve as frontline contact for customer and vendor disputes; escalate as needed.
• Document shipments with trace notes and data entry; maintain TSA/DOT paperwork.
• Maintain on-time service goals and support 24-hour on-call rotation.

Skills

Microsoft Office

Shipping documents

Customer service

Communication

Time management

Multitasking

Problem solving

Organizational skills

Attention to detail

English proficiency

Education

Associate's degree (or equivalent)

Job description

Estes Forwarding Worldwide in Pico Rivera, California, is seeking a Coordinator, North American Operations, to evaluate pricing and transportation options and deliver exceptional service to domestic clients.

You will collaborate with carriers, manage shipments, document data, ensure TSA/DOT compliance, and support the North American Operations team; at times work flexible hours and on-call rotation.