Customer-Facing Applications Engineer

Sauer Compressors USA; Stevensville (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with Safe Harbor Contribution

Bonus

Paid vacations and holidays

Job summary

Sauer Compressors USA in Maryland is seeking an Applications Engineer to become the resident expert on company products and offerings. You will support service technicians and customers, troubleshoot systems, and develop custom solutions.

You will collaborate with internal teams, participate in customer meetings, and create product demonstrations to support service objectives. A BS in mechanical engineering and 3+ years in compressed air/gas is required, with ISO9001 experience preferred.

Qualifications

• BS in Mechanical Engineering or related field.
• 3 years minimum related experience in compressed air and gas or similar industry.
• Must have experience working in a team environment.
• Clear understanding of CTO (Configured to Order) and ETO (Engineered to Order) strategies.
• CRM and inventory management software experience preferred.

Responsibilities

• Provide technical support to service technicians, customers, and internal teams regarding compressor systems, controls, and related equipment.
• Assist in troubleshooting electro‑mechanical systems and control panels through analysis of operating data and customer feedback.
• Assist with root cause investigations and corrective action recommendations to improve product reliability and service performance.
• Participate in customer meetings and visits where needed in support of the Service Team.
• Provide Engineering support for internal communications and external visits as part of the Customer Support Team.
• Propose custom solutions that align with customer goals.
• Create and conduct product demonstrations, presentations, and hands‑on trials in support of the Service Team.
• Ensures all required specifications and applicable industry standards have been met, while following all quality processes.
• Collaborates with Procurement in supplier sourcing, and provides recommendations on product lines, vendors, and components to execute new designs and changes.
• Up to 30% travel may be required.
• Other duties as assigned

Skills

Customer facing

Teamwork

Multi-tasking

Communication

Education

BS in Mechanical Engineering

Tools

CRM software

Inventory management software

Microsoft Office Suite

Job description

Sauer Compressors USA in Maryland is seeking an Applications Engineer to become the resident expert on company products and offerings. You will support service technicians and customers, troubleshoot systems, and develop custom solutions.

You will collaborate with internal teams, participate in customer meetings, and create product demonstrations to support service objectives. A BS in mechanical engineering and 3+ years in compressed air/gas is required, with ISO9001 experience preferred.