Customer Experiences Operations Coordinator | Santa Clara, CA - USA (Office)

Cohesity, Inc.; Santa Clara (CA); On-site; USD 120,000 - 133,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Flexible paid time off

Wellness program

Job summary

Cohesity, Inc. is seeking a Customer Experience Operations Coordinator at our Santa Clara HQ to support executive briefings and corporate events. You will work closely with the Sr.

Director of Corporate Events to deliver world-class customer experiences, handling planning, on-site execution, and post-event evaluation. You have 2-3 years in hospitality or events, are highly organized, and comfortable interacting with executives.

Qualifications

• 2-3 years’ experience in hospitality, concierge service, or events.
• This is a Cohesity HQ-based position requiring in-office 3 days a week.
• Detail-oriented, polished, articulate with ability to manage multiple tasks at once.
• Tools: MS365 with strong proficiency in Excel and PPT, Nexus or briefing tool like Briefing Edge, CRM proficiency. Familiarity with Splash, Jira (or comparable workflow tool) and Coupa are a plus.
• This is a high visibility role with executive interaction in most executive briefings in our headquarters.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

Responsibilities

• Plan all EBC logistics including briefing room setup, promotional items and welcome amenities.
• Manage EBC briefing documents and post event evaluations and surveys.
• Manage the briefing platform to ensure accurate and branded engagement details.
• Provide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees.
• Oversee EBC room maintenance and inventory in partnership with Facilities teams.
• Coordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requests.
• Prepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screens.
• Build Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process.
• Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submission.
• Track purchase order expenses against event budgets and flag discrepancies to Event Managers.
• Create, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffs.
• Coordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materials.
• Reconcile invoices with vendors, finance, and procurement teams.
• Maintain organized records of contracts, POs, and vendor documentation for reporting purposes.
• Serve as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates).
• Monitor PR approvals.
• Ship and track to ensure materials arrive on time for each event.
• Support the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reporting.
• Help maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiency.
• Working knowledge of Salesforce (SFDC), including account/opportunity lookups, identifying account owners for meeting routing, and creating and managing campaigns for lead tracking.

Skills

Hospitality

Event coordination

Executive interaction

Excel

PowerPoint

CRM proficiency

Jira

Splash

Coupa

SFDC

Tools

Jira

Splash

Coupa

Briefing Edge

SFDC

Excel

PowerPoint

Job description

Customer Experiences Operations Coordinator

Cohesity opens in a new tab is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry.

The Customer Experience team at Cohesity is on a mission to deliver world-class executive customer experiences and engagement. Our team is customer-obsessed, and focused on accelerating revenue growth, strengthening trusted executive partnerships, and consistency reinforcing Cohesity’s market leadership.

As the Customer Experience Operations Coordinator, you will support the Executive Briefings and Corporate Events managers in crafting memorable customer experiences. Reporting to the Sr. Director, Corporate Events, you will work with a high level of confidence, be highly organized and detail-oriented with exceptional prioritization, organization and project management skills.

We are a fun, collaborative, fast-paced team that thrives on a high level of work output. We are focused on continuous process improvement and are customer experience focused. We’re looking for a teammate who’s excited to build a world class program with us.

This is a great fit for someone who is highly organized, comfortable working across finance and procurement systems, and energized by keeping behind-the-scenes operations running smoothly and accurately.

HOW YOU’LL SPEND YOUR TIME HERE:

• Plan all EBC logistics including briefing room setup, promotional items and welcome amenities
• Manage EBC briefing documents and post event evaluations and surveys
• Manage the briefing platform to ensure accurate and branded engagement details
• Provide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees.
• Oversee EBC room maintenance and inventory in partnership with Facilities teams
• Coordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requests
• Prepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screens
• Build Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process.
• Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submission
• Track purchase order expenses against event budgets and flag discrepancies to Event Managers
• Create, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffs
• Coordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materials
• Reconcile invoices with vendors, finance, and procurement teams
• Maintain organized records of contracts, POs, and vendor documentation for reporting purposes
• Serve as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates)
• Monitor PR approvals
• Ship and track to ensure materials arrive on time for each event
• Support the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reporting
• Help maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiency
• Working knowledge of Salesforce (SFDC), including account/opportunity lookups, identifying account owners for meeting routing, and creating and managing campaigns for lead tracking.

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 2-3 years’ experience in hospitality, concierge service, or events
• This is a Cohesity HQ-based position requiring in-office 3 days a week
• Detail-oriented, polished, articulate with ability to manage multiple tasks at once
• Tools: MS365 with strong proficiency in Excel and PPT, Nexus or briefing tool like Briefing Edge, CRM proficiency. Familiarity with Splash, Jira (or comparable workflow tool) and Coupa are a plus.
• This is a high visibility role with executive interaction in most executive briefings in our headquarters.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

#LI-JB1

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Pay Range :

$119,700.00-$133,000.00

The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.

Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy opens in a new tab . Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.

Published: August 26, 2025 Last updated: October 8, 2026