Customer Experiences Operations Coordinator

Cohesity, Inc.; Santa Clara (CA); Hybrid; USD 120,000 - 133,000; Full time

Job summary

Cohesity, Inc. in Santa Clara, CA, is seeking a Customer Experience Operations Coordinator to support Executive Briefings and Corporate Events.

You will plan logistics, manage briefing materials, and provide on-site event support, collaborating with cross-functional teams to deliver polished executive experiences. The role requires 2–3 years in hospitality or events, and an in-office cadence of three days per week at Cohesity HQ.

Qualifications

• 2-3 years’ experience in hospitality, concierge service, or events.
• HQ-based position requiring in-office 3 days a week.
• Detail-oriented, polished, articulate with ability to manage multiple tasks at once.
• Proficient with MS365 including Excel and PowerPoint; CRM proficiency.
• Familiarity with Splash, Jira, Coupa is a plus.
• Demonstrated ability to leverage AI tools to enhance productivity and workflows.

Responsibilities

• Plan all EBC logistics including briefing room setup and welcome amenities.
• Manage EBC briefing documents and post-event evaluations.
• Manage the briefing platform for accurate engagement details.
• Provide on-site support and day-of logistics for HQ executive briefings.
• Oversee EBC room maintenance and inventory with Facilities teams.
• Coordinate logistics for customer engagements: scheduling, catering, lodging, transport.
• Prepare meeting spaces, agendas, name tents, badges, A/V setup, collateral.
• Build Splash microsites for events and manage attendee invites and approvals.
• Process purchase requisitions (PRs) with accurate coding and approvals.
• Track PO expenses against event budgets and flag discrepancies.

Skills

Hospitality experience

Event coordination

Attention to detail

Multitasking

CRM proficiency

Tools

Excel

PowerPoint

Salesforce (SFDC)

Jira

Coupa

Splash

Briefing Edge

MS365

Job description

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry.

The Customer Experience team at Cohesity is on a mission to deliver world-class executive customer experiences and engagement. Our team is customer-obsessed, and focused on accelerating revenue growth, strengthening trusted executive partnerships, and consistency reinforcing Cohesity’s market leadership. As the Customer Experience Operations Coordinator, you will support the Executive Briefings and Corporate Events managers in crafting memorable customer experiences. Reporting to the Sr. Director, Corporate Events, you will work with a high level of confidence, be highly organized and detail-oriented with exceptional prioritization, organization and project management skills. We are a fun, collaborative, fast-paced team that thrives on a high level of work output. We are focused on continuous process improvement and are customer experience focused.

HOW YOU’LL SPEND YOUR TIME HERE:

• Plan all EBC logistics including briefing room setup, promotional items and welcome amenities
• Manage EBC briefing documents and post event evaluations and surveys
• Manage the briefing platform to ensure accurate and branded engagement details
• Provide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees
• Oversee EBC room maintenance and inventory in partnership with Facilities teams
• Coordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requests
• Prepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screens
• Build Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process
• Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submission
• Track purchase order expenses against event budgets and flag discrepancies to Event Managers
• Create, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffs
• Coordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materials
• Reconcile invoices with vendors, finance, and procurement teams
• Maintain organized records of contracts, POs, and vendor documentation for reporting purposes
• Serve as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates)
• Monitor PR approvals; Ship and track to ensure materials arrive on time for each event
• Support the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reporting
• Help maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiency
• Working knowledge of Salesforce (SFDC), including account/opportunity lookups, identifying account owners for meeting routing, and creating and managing campaigns for lead tracking

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 2-3 years’ experience in hospitality, concierge service, or events
• This is a Cohesity HQ-based position requiring in-office 3 days a week
• Detail-oriented, polished, articulate with ability to manage multiple tasks at once
• Tools: MS365 with strong proficiency in Excel and PPT, Nexus or briefing tool like Briefing Edge, CRM proficiency
• Familiarity with Splash, Jira (or comparable workflow tool) and Coupa are a plus
• This is a high visibility role with executive interaction in most executive briefings in our headquarters
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Pay Range : $119,700.00-$133,000.00. The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

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Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we move fast, think big and act with purpose. As cyberthreats rise, our mission is to protect, secure, and unlock insights from the world’s data. We operate as One Team - driven by bold innovation, speed, and a culture of belonging, accountability, and impact. Join us and help shape one of the most critical missions of our time. At Cohesity, we foster a culture of excellence and innovation, valuing collaboration across the globe. United as one team, we set high standards and pursue ambitious goals, always looking ahead. Explore our values Cohesity is a place where - regardless of background or identity - every voice matters, every identity is celebrated, and collaboration fuels our innovation. Together, we're building a workplace where each voice contributes to our success, shaping a future where every employee feels seen, supported, connected, and proud.