Customer Experience & Wash Operations Associate

Express Wash Operations LLC; Youngstown (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Express Wash Operations LLC is seeking a Team Member to deliver outstanding customer service at the Welcome Station and to support membership activities. You will guide vehicles into the wash tunnel, maintain cleanliness, and assist with member sign-ups and plan changes.

Roles involve operating wash equipment safely, keeping work areas organized, and performing opening/closing duties with a strong, proactive attitude. No prior experience required; a 60-day certification program is provided.

Qualifications

• No experience required; 60-day structured certification program provided.
• Physically active and able to work outdoors in all kinds of weather.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service and support membership growth.
• Wash Station Service: Follow safety procedures, assist with vehicle prep, and operate wash equipment safely.
• Convenience Station: Engage with customers professionally and manage member accounts (cancellations, changes).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• General site upkeep including trash pickup, weed removal, and maintenance tasks.
• Perform opening and closing duties; clean and maintain the tunnel for safety and efficiency.
• Prepare towels and other materials to support daily operations.

Job description

Express Wash Operations LLC is seeking a Team Member to deliver outstanding customer service at the Welcome Station and to support membership activities. You will guide vehicles into the wash tunnel, maintain cleanliness, and assist with member sign-ups and plan changes.

Roles involve operating wash equipment safely, keeping work areas organized, and performing opening/closing duties with a strong, proactive attitude. No prior experience required; a 60-day certification program is provided.