Customer Experience Team Lead (Hybrid)

AmeriGas; Brooklyn Heights (OH); Híbrido; USD 70.000 - 75.000; Jornada completa

Descripción de la vacante

AmeriGas Propane, Inc. in Brooklyn Heights, OH is seeking a Customer Experience Supervisor (CX Supervisor) to lead a CX Advocates team in a hybrid environment. You will coach staff, manage performance, and ensure top-tier customer care across the journey.

The role requires 3–5 years in a contact center with leadership, strong data analysis, and excellent communication skills. Bachelor's degree preferred or equivalent experience.

Formación

• Bachelor's degree preferred or equivalent call center operations experience.
• 3–5 years Contact Center experience with leadership roles.
• Experience in analysis of performance/operational data.
• Working knowledge of contact center operations and key performance metrics.
• Excellent verbal and written communication skills.

Responsabilidades

• Lead daily operation of CX team to meet performance goals.
• Coach and motivate staff; conduct 1:1s and annual reviews.
• Deliver product, process, and service training.
• Track and report KPIs and data to leadership.
• Participate in recruitment and onboarding.
• Foster positive morale and a productive environment.

Conocimientos

Team leadership

Customer care

Communication

Data analysis

Performance management

Integrity

Educación

Bachelor's degree preferred

Call center ops experience

Descripción del empleo

AmeriGas Propane, Inc. in Brooklyn Heights, OH is seeking a Customer Experience Supervisor (CX Supervisor) to lead a CX Advocates team in a hybrid environment. You will coach staff, manage performance, and ensure top-tier customer care across the journey.

The role requires 3–5 years in a contact center with leadership, strong data analysis, and excellent communication skills. Bachelor's degree preferred or equivalent experience.