Customer Experience Team Lead

OdySea Aquarium; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

OdySea Aquarium invites applications for a Starbucks Team Lead who will support the Store Manager in day-to-day operations and help build a strong team of baristas dedicated to delivering the Starbucks experience to guests. You will supervise shifts, delegate tasks, and ensure prompt service, quality beverages, and a clean, welcoming store environment.

The role requires 1–3 years in customer service with cash handling and POS experience, and you must be able to motivate a diverse team while

Qualifications

• 1–3 years experience in customer service, sales, admissions, or related.
• 1–3 years experience with cash handling, tracking, loss prevention, and accounting systems for generated revenue.
• Experience with point-of-sale systems.

Responsibilities

• Coach and guide team members to ensure they understand their role and its importance to the overall visitor experience.
• Responds immediately to customer complaints and concerns; de-escalate unhappy guests.
• Operate a computer and keyboard.
• Utilizes operational tools to achieve operational success during a shift.
• Follows cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
• Organizes opening and closing duties as assigned.
• Communicates information to the Store manager to ensure the team has the resources to create the Starbucks experience and OdySea Aquarium's high‑quality visitor experience.
• Assists with new team member training by coaching and giving feedback as needed.
• Provides feedback to store manager on partner performance during shift.
• Follows beverage routines to standard and maintains a calm demeanor during high volume periods.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Point-of-sale systems

Communication

Leadership

Education

High School diploma or GED

Job description

OdySea Aquarium invites applications for a Starbucks Team Lead who will support the Store Manager in day-to-day operations and help build a strong team of baristas dedicated to delivering the Starbucks experience to guests. You will supervise shifts, delegate tasks, and ensure prompt service, quality beverages, and a clean, welcoming store environment.

The role requires 1–3 years in customer service with cash handling and POS experience, and you must be able to motivate a diverse team while