Customer Experience Team Lead

Davita Inc.; Charlotte (NC); Hybrid; USD 70,000 - 80,000; Full time

Job summary

A leading company in logistics seeks a Customer Experience Team Lead to oversee a team of customer-facing agents. This hybrid position involves performance management and collaboration with global service centers to enhance customer experiences. Applicants should have a bachelor's degree and at least four years of relevant experience.

Benefits

Medical

Dental

Vision

401k + Match

Employee Assistance

Paid Time Off

Flexible Schedules

Qualifications

• 4+ years in logistics, transportation, or customer service.
• Supervisory experience advantageous.
• Proactive and able to work under pressure.

Responsibilities

• Manage team performance and stakeholder relationships.
• Liaison between functional groups and customers.
• Implement solutions for service failures through root cause analysis.

Skills

Leadership

Communication

Relationship-building

Customer-focused

Organized

Education

Bachelor’s degree preferred

Job description

Customer Experience Team Lead

Houston, TX or Charlotte, NC

(Hybrid position requiring 2-3 days in the office each week)

We Offer:

Maersk is a global leader in integrated logistics with over a century of industry experience. We are committed to innovation, efficiency, sustainability, and excellence.

We value diversity, collaboration, and continuous learning, reflecting our commitment to understanding and serving our customers better.

With over 100,000 employees across 130 countries, we shape the future of global trade and logistics.

Join us in harnessing cutting-edge technologies and creating a more sustainable future with Maersk.

The opportunity:

Vestas, a global leader in wind energy, seeks a Customer Experience Team Lead to oversee a team of customer-facing agents, ensuring optimal workflow and support. The role involves collaboration with Global Service Centers to improve customer experience.

Key Responsibilities:

• Manage team performance and stakeholder relationships.
• Serve as liaison between functional groups and customers.
• Assist colleagues and customers to improve service delivery.
• Coordinate resource planning with the Vestas Control Tower.
• Provide performance feedback and develop improvement plans.
• Guide on resolving system and customs issues, and handle escalations.
• Implement solutions for service failures through root cause analysis.
• Support local and global initiatives and foster team development.
• Drive functional transformation and promote commercial awareness.

We are looking for:

• Bachelor’s degree preferred
• 4+ years in logistics, transportation, or customer service
• Supervisory experience advantageous
• Leadership, communication, and relationship-building skills
• Customer-focused, proactive, organized, and able to work under pressure

Interested candidates should submit their resume and cover letter.

Company Benefits:

Medical, Dental, Vision, 401k + Match, Employee Assistance, Paid Time Off, Flexible Schedules, and more!

Pay Range: $70,000-$80,000*

*The salary range may be adjusted based on market conditions and location. Final salary will be discussed with the successful candidate.

Notice to U.S. applicants:

You must be authorized to work in the U.S. to apply.

Maersk is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants and support accommodations during the application process.