Customer Experience Supervisor - Bilingual

Intellisource; Denver (CO); Remote; USD 60,000; Full time

Job summary

An innovative outsourcing company is seeking a bilingual Customer Experience Supervisor to lead a dynamic team in providing exceptional service in the solar industry. This role involves managing customer inquiries, training new staff, and ensuring a premium customer experience. With a focus on communication and organization, you'll thrive in a fast-paced environment that values growth and development. Join a culture that celebrates diversity and teamwork while making a significant impact in the renewable energy sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

401K Plan

Career Development Opportunities

Dynamic Work Environment

Team Culture

Training and Development

Qualifications

• 3+ years of customer service experience required.
• Proficiency with Microsoft Office and Windows OS.

Responsibilities

• Oversee the Customer Experience Team to enhance customer satisfaction.
• Assist with incoming and outbound calls to resolve inquiries.
• On-board and train new employees for effective performance.

Skills

Bilingual (Spanish/English)

Customer Service

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Job Description

IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Supervisor to join our solar industry partner's team in Denver! Our partner helps people get access to solar at an affordable price with no installation required. This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.

The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions. You would learn about solar and respond to and provide assistance to our partner's customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative tasks.

• Monday-Friday schedule working remotely
• Minimum 3 years of related work experience
• Bilingual Spanish and English required, written and verbal

What We Offer:

• Competitive Compensation: $60K annually
• Awesome and Affordable Benefit Packages including medical, dental, vision, PTO and 401K
• Dynamic Environment: Dive into a fast-paced, ever-evolving atmosphere where every day brings new challenges and opportunities for growth.
• Fun Team Culture: Join a team that knows how to work hard and have fun doing it, all while supporting each other like family.
• Career Development: Take advantage of ongoing training and development opportunities to enhance your skills and advance your career in the exciting world of accounting.

Job Duties:

• Responsible for assisting with incoming calls and making outbound calls to resolve customer inquiries when needed

• Friendly and professional phone etiquette

• Oversee the Customer Experience Team with a focus on providing a premium customer experience

• Demonstrate a working competency of all work

• Determines and develops approaches to administrative customer service assignments and research

• Understand department metrics and how they operate in the production environment

• Interact with employees and partners daily, responding to questions, concerns, and resolving escalations

• Solves a broad range of customer service problems varying in scope and complexity

• On-board new employees and assist with training and development

• Coach to previously established metrics, employee attendance, and behaviors

• Provide disciplinary action when necessary, up to and including termination

Qualifications:

• Proficiency with Windows operating system and Microsoft Office (Word, Xcel, Power Point, etc.)

• 3+ years of customer service experience

• Excellent verbal and written communication skills

• A proven ability to connect and work with people individually and as a team

• Ability to manage heavy phone and email activity

• Ability to translate skills to employees through training and mentoring

• Have a desire to delight customers and go above and beyond the call of duty

• Be able to clearly articulate messages to a variety of audiences

• Can establish and maintain strong relationships

• Be able to offer alternate solutions to existing processes/procedures

• Have time management in fast paced environment

• Possess organizational skills to maximize productivity

• Produce work that is accurate and with eye for detail

• Seek to improve the job and provides solution-oriented feedback

• Demonstrate business judgment by knowing when to work independently and when to collaborate

• Can solve complex issues that are in the best interest of the customer and the company

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

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