Customer Experience Strategy Consultant

ViziRecruiter,LLC.; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Emergent Holdings seeks a Customer Experience Strategist to lead CX-focused programs, acting as the subject matter expert across cross-functional initiatives impacting member interactions and outcomes. The strategist will embed CX principles in planning, design, implementation, and measurement to ensure the voice of the customer guides decisions.

You will synthesize data, present findings to executives, and partner with business owners to reduce friction and improve overall member experience

Qualifications

• Bachelor's degree in a related field required; Master's preferred.
• 5+ years of experience applying customer experience principles.

Responsibilities

• Lead customer experience programs to improve member interactions and reduce friction across products and processes.
• Create mitigation strategies, measure outcomes, and monitor results to improve CX.

Skills

Customer experience

Project management

Communication

Cross-functional collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

AI tools

Job description

Emergent Holdings seeks a Customer Experience Strategist to lead CX-focused programs, acting as the subject matter expert across cross-functional initiatives impacting member interactions and outcomes. The strategist will embed CX principles in planning, design, implementation, and measurement to ensure the voice of the customer guides decisions.

You will synthesize data, present findings to executives, and partner with business owners to reduce friction and improve overall member experience