Customer Experience Specialist, Vehicle Wash & Memberships

Whistle Express Car Wash; Lane (KS); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Whistle Express Car Wash is seeking a Team Member in Lane, Kansas to deliver top-tier customer service while ensuring fast, safe wash operations. The role includes guiding vehicles into the wash tunnel, supporting membership activities, and keeping the site clean and safe.

You will interact with customers, work with the team, and help grow membership and satisfaction through reliable processes and a positive attitude.

Qualifications

• Frontline customer service experience preferred.
• Able to guide vehicles into the wash tunnel and assist with vehicle prep.
• Strong communication with team and management.
• Maintain cleanliness and safety standards on site.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude; Support sales and membership growth through consistent processes and knowledgeable guidance; Assist with member sign-ups, changes, and account management; Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area; Assist with vehicle preparation and identify preexisting conditions; Operate wash equipment safely and efficiently; Communicate with team and management about operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews; Manage member accounts (cancellations, plan changes, CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy; Empty trash cans regularly and maintain clean work areas; Maintain vacuum stations and perform general site upkeep.
• General Duties: Maintain professional conduct and uniform standards; Perform opening and closing duties; Clean and maintain the tunnel; Prepare towels and materials for daily operations.

Skills

Customer service

Safety procedures

Communication

Team collaboration

Sales guidance

Tools

Job description

Whistle Express Car Wash is seeking a Team Member in Lane, Kansas to deliver top-tier customer service while ensuring fast, safe wash operations. The role includes guiding vehicles into the wash tunnel, supporting membership activities, and keeping the site clean and safe.

You will interact with customers, work with the team, and help grow membership and satisfaction through reliable processes and a positive attitude.