Customer Experience Specialist - Temp

Farm Credit Services of America; Omaha (NE); On-site; USD 21,000 - 30,000; Part time

Job summary

Farm Credit Services of America is seeking a part-time Customer Experience Specialist to join our team on a long-term temporary basis in Omaha, NE. The ideal candidate will handle data entry, document preparation, and office support with a strong focus on accuracy and organization.

The role offers flexibility for 15–20 hours per week, with scheduling between 8:00 am and 4:30 pm, Monday through Friday. Prior mortgage or banking experience is a plus, and a high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Experience in mortgage or banking industry preferred.

Responsibilities

• Key in prequalification applications and maintain accurate records.
• Scan and index documents for easy retrieval.
• Review documents to ensure complete application paperwork.
• Provide office coverage and support as needed.
• Assist with reporting and special projects.

Skills

Data entry

Organization

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Office software

Job description

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica)and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Job Summary

Job description:

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica)and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Job Summary

***The ideal candidate will work roughly 15-20 hours per week. Flexibility with schedule between the hours of 8-4:30pm, Monday through Friday.***

We are seeking a dedicated and highly organizedCustomer Experience Specialist to join our dynamic team on a long‑term temporary basis. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys a variety of tasks. If you are a proactive individual with a knack for organization and customer service, we would love to hear from you!

Essential Duties & Responsibilities

• Data Entry: Key in prequalification applications and maintaining accurate records.Create and update customer records, prequalification applications, and leads and opportunities.
• Scan/Index: Scan documents, index them into our system, and ensure proper filing for easy retrieval.
• Document Preparation: Review documents to ensure complete application documentation is received.
• Office Coverage Support: Provide office coverage and support as needed.
• Assist with reporting and special projects.

Education Requirements

• High school diploma or equivalent.

Years of Experience

• Previous mortgage or banking industry experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications and office equipment.

About Us

AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.