Customer Experience Specialist — Service & Growth

Millcraft; Town of Canton (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Generous Time Off

Profit-Sharing

401k Retirement Plan

Wellness Program

Company Paid Holidays

Job summary

Millcraft is seeking a Customer Experience Associate to deliver outstanding service in the Paper & Forest Products industry. You will be the main contact for inquiries, provide product information, and support order fulfillment while collaborating with cross-functional teams.

This role emphasizes proactive customer engagement, issue resolution, and continuous improvement of customer experience. A strong service mindset and ERP/CRM familiarity are essential for success.

Qualifications

• 1–3 years in customer service or related role.
• Strong problem-solving and communication skills.
• Experience with ERP and CRM systems.

Responsibilities

• Process customer orders and changes accurately.
• Respond to inquiries and resolve issues promptly.
• Troubleshoot customer problems and offer solutions.
• Engage with customers to understand needs.
• Maintain rapport with customers and vendors.
• Collaborate with teams to improve customer experience.
• Follow policies and safety guidelines.

Skills

Customer service

Problem solving

Multitasking

Communication

Tools

D365 ERP

CRM software

Job description

Millcraft is seeking a Customer Experience Associate to deliver outstanding service in the Paper & Forest Products industry. You will be the main contact for inquiries, provide product information, and support order fulfillment while collaborating with cross-functional teams.

This role emphasizes proactive customer engagement, issue resolution, and continuous improvement of customer experience. A strong service mindset and ERP/CRM familiarity are essential for success.