Customer Experience Specialist - Salesforce & SAP B1

Bulbrite; Summerville (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Bulbrite in Summerville, SC seeks a Customer Experience Specialist to deliver top-tier support across Customer Experience, Sales, and Product. You will optimize Salesforce dashboards and workflows, collaborate with the Customer Success Manager, and manage cases and orders with Sales Reps and customers.

Ongoing product knowledge and a customer-first mindset are essential. The role requires SAP B1 ERP experience and solid Salesforce workflow understanding, plus strong communication across email,

Qualifications

• High School Diploma or higher required.
• 1-2 years of experience in a customer support role.
• Required: ERP experience with SAP B1.
• Solid understanding of workflows within Salesforce.
• Strong customer service skills across email, phone, and chat.
• Excellent problem-solving skills.
• Ability to evaluate situations objectively and respond with empathy and support.
• Ability to troubleshoot issues and provide accurate, reliable information.
• Ability to work independently with strong attention to detail.
• Accurate grammar, punctuation, and spelling, paired with a can-do attitude.

Responsibilities

• Provides excellent customer care in a timely manner across Customer Experience, Sales, and Product functions.
• Enhances Salesforce functions, dashboards, and workflows to support the broader team.
• Works directly with the Customer Success Manager to continually improve the customer experience.
• Manages cases and orders in partnership with Sales Reps and customers.
• Maintains product knowledge through ongoing training and continuing education.
• Fosters a positive team atmosphere across all functions of Customer Support.
• Maintains a "customer first" attitude at all times.
• Acts as the SAP B1 Super User within assigned functional areas.
• Performs other duties as assigned.

Skills

Customer service

Effective communication

Empathy

Problem solving

Education

High School Diploma or higher

Tools

Salesforce

SAP B1

Job description

Bulbrite in Summerville, SC seeks a Customer Experience Specialist to deliver top-tier support across Customer Experience, Sales, and Product. You will optimize Salesforce dashboards and workflows, collaborate with the Customer Success Manager, and manage cases and orders with Sales Reps and customers.

Ongoing product knowledge and a customer-first mindset are essential. The role requires SAP B1 ERP experience and solid Salesforce workflow understanding, plus strong communication across email,