Customer Experience Specialist (Sales Support)

Corporate Interiors, Inc.; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) and profit-sharing

Job summary

Corporate Interiors, Inc. is seeking a Customer Experience Specialist to manage orders, serve as the liaison between clients and internal teams, and enhance the overall customer journey.

The role emphasizes fast-paced collaboration with Sales, Project Management, Scheduling, and Operations to ensure client satisfaction. The ideal candidate will have strong communication skills, detailed order processing abilities, and experience with ERP systems, Microsoft Office, and Adobe products.

Qualifications

• 2 - 5+ years in customer service and/or administrative experience.

Responsibilities

• Serve as primary customer contact to answer questions and provide order updates.
• Process sales orders into the ERP and track from inception to completion.
• Review vendor acknowledgments for accuracy and post in ERP; resolve pricing discrepancies.
• Coordinate delivery, service, and installation with operations personnel.

Skills

Customer service

Microsoft Office

Adobe products

Verbal communication

Written communication

Attention to detail

Problem solving

Time management

Education

High School Diploma/GED

Job description

Description

The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES has high level of client contact, acting as the liaison between the client and the company. The CES will positively manage communication between the sales team and other divisions of CI; they will assist in managing the overall experience of the client. The CES will be expected to work in the same passionate and fast paced environment of the sales force.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid understanding and ability to promote company and department procedures.
• Processes sales orders into the ERP; responsible for tracking from inception to completion once in Order form.
• Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in the ERP.
• Resolves vendor pricing and invoice discrepancies.
• Coordinates requests for delivery, service, and installation with operations personnel.
• Informs Account Representative and Team of all significant developments in order process.
• Reviews Status and Open Quote Reports with respective Team Sales Representative on a weekly basis; follows up immediately on all open punch and project issues that result from this weekly meeting.
• Ability to serve as primary customer contact to answer questions, update on order statuses, and problem solve.
• Understands the importance of lead times, as well as project / order coordination with the customer, Sales, Project Management, and Scheduling.
• Assists in contract administration.
• Interfaces with all other departments to meet customer needs.
• Identifies and enlists resources necessary to effectively meet or exceed customers’ needs and expectations, including improvement of lead times and negotiations within company.
• Thorough understanding of pricing concepts and mathematical calculations.
• Familiarity with other team member’s functions; cross-trains as required.
• Maintains accurate and standardized order documentation.
• Answer incoming phone calls

Requirements

Required Qualifications

• High School Diploma/GED.
• 2 - 5+ years in customer service and/or administrative experience.
• Proficiency in software applications, like Microsoft Office Suite of products and Adobe Products.
• Excellent written and verbal communication skills.
• Attention to detail and thorough when completing work tasks.
• Thorough understanding of pricing concepts and mathematical calculations.
• Excellent problem solving, organizational, administrative and critical thinking skills.
• Ability to prioritize workflow, handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
• Expresses passion for both product and individual projects with high level engagement in client facing tasks.
• Works as a team player to demonstrate enthusiasm, optimism, and persistence.
• Strong customer service skills and ability to work well in a team environment.

About Us

Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.

Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.

Corporate Interiors offers industry leading benefits to eligible employees, including; Medical, Dental, and Vision Insurance, Company Paid Life Insurance, Company Paid Disability Insurance, Paid Time Off, Paid Holidays, 401(K) and Profit-Sharing Plan And more! Check out our benefits offerings on our careers page.

EOE/AA Employer/Veteran/Disabled. Corporate Interiors is committed to providing a work environment that is free from unlawful discrimination and harassment in any form. Corporate Interiors will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. If you are interested in applying for employment and feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at [e-mail] or 302-323-9100.