Customer Experience Specialist — Retail & Service

Dollar Tree, Inc.; Town of Potsdam (NY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree in Potsdam, NY seeks a Customer Service Associate to deliver a great shopping experience. Duties include assisting customers with questions and recommendations, managing sales transactions at the cash register, and protecting company assets.

You will keep the store stocked and clean, help unload trucks, restock merchandise, and maintain a safe, respectful environment with friendly interactions. This is a part-time role with equal opportunity employment.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Excellent customer service

Relationship management

Organizational skills

Communication skills

Problem solving

Decision making

Education

High school diploma or equivalent

Job description

Dollar Tree in Potsdam, NY seeks a Customer Service Associate to deliver a great shopping experience. Duties include assisting customers with questions and recommendations, managing sales transactions at the cash register, and protecting company assets.

You will keep the store stocked and clean, help unload trucks, restock merchandise, and maintain a safe, respectful environment with friendly interactions. This is a part-time role with equal opportunity employment.