Customer Experience Specialist — Retail

Ross Stores; Charlotte (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Ross Stores is seeking a Retail Associate to provide friendly, efficient service and maintain merchandise presentation across store areas in Charlotte, NC. You will greet customers, answer questions, and help create a safe, organized shopping experience aligned with Ross's standards.

This full-time role emphasizes teamwork, accurate basic math for transactions, and following store procedures, including safety and loss-prevention practices.

Qualifications

• Friendly, courteous customer service skills with a positive attitude.
• Ability to perform basic math calculations for transactions.
• Willingness to work Full-Time hours and flexible shifts.

Responsibilities

• Greet customers and assist with questions in a friendly, professional manner.
• Maintain merchandise presentation and store cleanliness per guidelines.
• Assist customers at checkout and handle transactions accurately.
• Follow safety policies and assist with loss prevention practices.
• Collaborate with team to ensure efficient store operations.

Skills

Customer service

Communication

Teamwork

Basic math

Full-Time availability

Education

High school diploma or equivalent

Tools

POS terminals

Job description

Ross Stores is seeking a Retail Associate to provide friendly, efficient service and maintain merchandise presentation across store areas in Charlotte, NC. You will greet customers, answer questions, and help create a safe, organized shopping experience aligned with Ross's standards.

This full-time role emphasizes teamwork, accurate basic math for transactions, and following store procedures, including safety and loss-prevention practices.