Customer Experience Specialist - Remote, Impact & Growth

Celestri

San Francisco (CA)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Celestri in San Francisco, USA is hiring a Customer Experience Specialist to be the first point of contact for users and resolve issues with empathy and clarity. You will collaborate with product, design, and support teams to improve the customer journey, collect user feedback, and help shape product improvements.

A calm, proactive communicator thrives in our fast-paced, remote-first environment. This role offers above-market pay, flexible time off, and team-building events as part of our

Qualifications

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
Excellent communication skills - both written and verbal.
A calm, empathetic mindset and problem-solving instincts.
Comfortable using modern tools like Intercom, Notion, Slack, and more.

Responsibilities

Provide responsive and friendly support via chat, email, and social platforms.
Simplify complex issues into clear, human-friendly answers.
Work closely with product, design, and support teams to improve the overall customer journey.
Collect and relay feedback to help shape product improvements and feature development.
Monitor support trends and help optimize internal support workflows.

Skills

Communication

Empathy

Problem solving

Fast-paced environments

Tools

Intercom

Notion

Slack

Job description

A calm, proactive communicator thrives in our fast-paced, remote-first environment. This role offers above-market pay, flexible time off, and team-building events as part of our

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