Customer Experience Specialist-Orlando

Arc Boat Company; Orlando (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Arc Boat Company is seeking a Customer Experience Specialist to enhance customer interactions and conduct boat demonstrations. This role is crucial for promoting electric watercraft and ensuring exceptional customer experiences. Ideal candidates will have a passion for boating and strong communication skills, contributing to the growth of the electric boat industry.

Benefits

Semi-annual bonuses tied to impact

Nearly free health insurance (99% covered)

Generous parental leave

Daily lunches and abundant snacks

Boat rides

Qualifications

• Passion for boating.
• Strong communication and interpersonal skills.
• Willingness to support the sales team.

Responsibilities

• Conducting boat demos and engaging in water sports activities.
• Assisting in planning logistics for sales events and demo tours.
• Documenting demo activities and customer feedback.

Skills

Communication

Interpersonal Skills

Customer Service

Job description

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

Who we’re looking for

We’re seeking someone who is passionate about our vision, thrives on challenges, and embraces continuous learning. We pride ourselves on transparency and foster a lean, high-trust environment where everyone takes ownership of their domain.

As a Customer Experience Specialist, you will play an essential role in growing a regional territory by conducting on-water boat demonstrations, occasionally engaging in water sports/activities, assisting the sales team with customer interactions, and managing the logistics of Arc’s presence throughout your territory. You will be responsible for delivering an exceptional customer experience, helping prospective buyers understand the value of Arc’s boats, and supporting key sales initiatives.

As part of Arc, you’ll not only help shape the company’s customer experience strategy but also set the standard for the emerging electric boat industry.

Core Responsibilities

• Conducting boat demos and occasional water sports activities for prospective customers while providing impeccable customer experience
• Assisting in the planning and logistics of local and out-of-state demo tours, sales events, boat deliveries, and associated travel
• Helping to answer product questions from prospective customers, using your knowledge and expertise of Arc’s boats
• Maintaining boat and demo equipment and troubleshoot minor mechanical issues when needed (training will be provided)
• Documenting demo activities and customer feedback to support sales strategies
• Supporting in the delivery of Customer Purchases

Basic Qualifications

• Passion for boating
• Strong communication and interpersonal skills
• Able to travel up to 50% of the time outside of your core market
• Willingness to support the greater Arc sales team when ad hoc assistance is needed
• Ability or willingness to learn to tow a boat
• A valid drivers license and clean DMV record

Bonus Qualifications

• Previous experience in customer service, sales, or the marine industry
• Technical aptitude for minor troubleshooting of boats and trailers
• Wake sports experience (any kind).

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Our values

We value these five things above all else:

• Ownershipover both your work and the company’s success
• Empathyfor colleagues and for customers
• Humilityin problem solving and collaboration
• Pragmatismfor navigating ambiguity quickly and sensibly
• Inclusionof different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What we offer

• Talented teammates who challenge you to be better.
• Access to and input on a wide range of business activities.
• Salary between $75k-$105k
• Semi-annual bonuses tied to impact.
• Meaningful equity stake in the company.
• The opportunity to influence industry-defining vehicles.
• The ability to drive positive environmental change through your work.
• Nearly free health insurance (99% covered) and a 401(k).
• Generous parental leave.
• Daily lunches, abundant snacks, company swag, and more.
• Boat rides!

We look forward to hearing from you soon!

The Crew at Arc

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Please detail your sales experience, emphasizing roles where you have actively driven revenue growth. Have you been in a sales role for at least three years? If so, provide specific examples of how your strategies or actions contributed to consistently meeting or exceeding sales targets. Additionally, include information on the average size of the deals you managed, the products or services you sold, and any key achievements or recognition you earned during your tenure. *

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