Customer Experience Specialist/Leasing at Hastings End

Billingsley-Company; Coppell (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Billingsley Collection seeks a Customer Experience Specialist/Leasing at Hastings End to ensure welcoming, well-maintained living spaces and a smooth leasing process. You will greet residents, coordinate tours, and support move-ins while upholding cleanliness and safety standards across common areas.

Ideal candidates have background in housekeeping or janitorial services, a High School diploma, strong attention to detail, excellent customer service, and the ability to work independently or with

Qualifications

• Previous experience in housekeeping or janitorial services preferred.
• High School Diploma or equivalency.
• Knowledge of cleaning procedures, equipment, and proper use and storage of chemicals.
• Strong attention to detail and ability to maintain high standards of cleanliness and maintenance.
• Excellent customer service skills and ability to communicate effectively with residents and property management team.
• Basic knowledge of maintenance tasks, such as light bulb replacement and minor plumbing repairs.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.
• Willingness to wear company-provided uniform during working hours.

Responsibilities

• Perform thorough cleaning of common areas, including hallways, lobbies, and community spaces.
• Assist with new move-ins, ensuring units are clean and prepared for new tenants.
• Maintain cleanliness of amenity areas and restrooms.
• Clean and sanitize kitchens and laundry facilities.
• Dispose of trash and recycling materials promptly.
• Perform basic maintenance tasks such as changing light bulbs and minor plumbing repairs.
• Keep grounds and parking areas in good condition.
• Respond to resident requests and complaints via company systems.
• Monitor property for safety hazards and report to management.
• Maintain inventory of cleaning supplies and storerooms.

Skills

Customer service

Attention to detail

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

Customer Experience Specialist/Leasing at Hastings End

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

As a Facilities Technician with Billingsley Collection, your dedication to maintaining a pristine, functional, and welcoming living environment transforms spaces into vibrant communities. This multifaceted role combines the responsibilities of a Housekeeper and a Porter, offering you the opportunity to contribute to the overall cleanliness, maintenance, and safety of our properties. Join us in creating not just homes, but thriving spaces that residents are proud to call their own.

Job Responsibilities

• Perform thorough cleaning of common areas, including hallways, breezeways, lobbies, elevators, and community spaces, maintaining a pristine and welcoming environment.
• Assist with new move-ins, ensuring units are clean and well-prepared for new tenants.
• Maintain cleanliness of amenity areas, addressing dusting, mopping, and vacuuming needs.
• Clean and sanitize restrooms, kitchens, and laundry facilities to uphold high hygiene standards.
• Dispose of trash and recycling materials promptly and in an organized manner.
• Perform basic maintenance tasks such as changing light bulbs, fixing minor plumbing issues, and ensuring all equipment is in good working order.
• Keep grounds, landscaping, and parking areas in good condition.
• Respond promptly and courteously to resident requests and complaints, entering service requests through company systems.
• Monitor the property for safety hazards or security concerns and report them to the property management team.
• Maintain inventory of cleaning and maintenance supplies, notifying management when restocking is required.
• Keep storerooms organized and up to safety standards.
• Learn and maintain pool systems according to company standards.
• Report any maintenance issues or repairs needed to the appropriate personnel.
• Uphold high standards of cleanliness and maintenance, ensuring all areas meet or exceed established guidelines.
• Other duties as assigned.

Job Qualifications

• Previous experience in housekeeping or janitorial services preferred.
• High School Diploma or equivalency.
• Knowledge of cleaning procedures, equipment, and proper use and storage of chemicals.
• Strong attention to detail and ability to maintain high standards of cleanliness and maintenance.
• Excellent customer service skills and ability to communicate effectively with residents and property management team.
• Basic knowledge of maintenance tasks, such as light bulb replacement and minor plumbing repairs.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.
• Willingness to wear company-provided uniform during working hours.

Physical Requirements

• Prolonged periods standing and walking.
• Physical ability to lift and move heavy objects (up to 50 pounds) and work outdoors in all weather conditions.
• Must be physically able to climb ladders, bend, or crawl into awkward spaces.