Customer Experience Specialist - In-Store & Phone

SmartRecruiters, Inc.; Trussville (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's is hiring a Customer Service Representative to greet customers, take orders in-store or by phone, and ensure a positive overall experience. You’ll work with a friendly team to maintain a clean front-of-store area and support drive-thru and curbside services with safe, contactless processes.

The role emphasizes strong customer service, basic math, and the ability to work nights and weekends in a fast-paced environment. Training provided.

Qualifications

• Excellent customer service skills and basic math.
• Ability to multi-task and work under pressure in a fast-paced environment.
• Effective communication with team members and customers.
• Understand safe food handling, food storage and sanitation.
• Ability to work nights and weekends.

Responsibilities

• Greet customers and provide a positive, engaging experience with your personality and performance.
• Take customer orders in-person or over the phone using our technology and POS system.
• Maintain a clean, welcoming front-of-store environment.
• Support drive-thru and curbside experiences with a safe, contactless process.
• Take ownership of customer concerns and escalate to management as needed.
• Ensure orders are accurate and presented well to impress customers.

Skills

Customer service

Multi-tasking

Communication

Food safety

Night shifts

Job description

Domino's is hiring a Customer Service Representative to greet customers, take orders in-store or by phone, and ensure a positive overall experience. You’ll work with a friendly team to maintain a clean front-of-store area and support drive-thru and curbside services with safe, contactless processes.

The role emphasizes strong customer service, basic math, and the ability to work nights and weekends in a fast-paced environment. Training provided.