Customer Experience Specialist - In-Office & Benefits

Schylling Inc.; Massachusetts; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

Life and disability insurance

PTO and 10 paid holidays

Product discount

401k with company match

Job summary

Schylling Inc. in North Andover, MA seeks a Customer Service Representative to support orders, credits, and product information. You will help resolve issues for retailers and consumers, maintaining accurate customer data and assisting new customers in the system.

This role requires strong communication, organizational skills, and the ability to work in-office at least three days per week. Competitive benefits accompany the position.

Qualifications

• 2+ years experience in customer service.
• Comfortable speaking with customers on the phone.
• Excellent organizational and follow-up skills.
• Ability to handle multiple tasks and work under pressure.
• Professional verbal and written communication skills.
• Must be a team player and work with diverse personalities.
• Must be able to sit for extended periods.
• Must be available to work in office at least three days a week.

Responsibilities

• Provide courteous, professional service to customers, consumers, and sales reps.
• Enter orders and credits; verify and apply terms and programs.
• Resolve problems and complaints from retailers and consumers.
• Authorize returns and process credits/returns per procedures.
• Answer general email correspondence via Case Management.
• Review and verify customer account information for accuracy.
• Assist in establishing new customers in the system.
• Maintain customer files electronically.
• Report product-related problems to supervisor.
• Provide support and training to new employees.
• Other duties as needed.

Skills

Customer service

Phone communication

Organizational skills

Multitasking

Team player

Written communication

Job description

Schylling Inc. in North Andover, MA seeks a Customer Service Representative to support orders, credits, and product information. You will help resolve issues for retailers and consumers, maintaining accurate customer data and assisting new customers in the system.

This role requires strong communication, organizational skills, and the ability to work in-office at least three days per week. Competitive benefits accompany the position.