Customer Experience Specialist II

IKEA; Orlando (FL); On-site; USD 24,218 - 30,885; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Education assistance

Pet insurance program

Job summary

A leading global furniture retailer in Orlando seeks a full-time Customer Relations Specialist to enhance customer experiences and build loyalty. You will provide exceptional service during transactions, manage returns smoothly, and foster emotional connections with customers. The role requires open availability and offers a competitive pay range of $17.58 - $22.42, along with full benefits and a fun, inclusive work environment.

Qualifications

• Ability to create a positive customer experience through effective communication.
• Skill in resolving customer issues independently.
• Strong ability to build emotional connections with customers.

Responsibilities

• Ensure accurate transactions and records to improve customer experiences.
• Provide a smooth returns and exchanges process.
• Offer services during the handover process.

Skills

Customer service skills

Problem-solving

Communication

Empathy

Job description

A leading global furniture retailer in Orlando seeks a full-time Customer Relations Specialist to enhance customer experiences and build loyalty. You will provide exceptional service during transactions, manage returns smoothly, and foster emotional connections with customers. The role requires open availability and offers a competitive pay range of $17.58 - $22.42, along with full benefits and a fun, inclusive work environment.