Customer Experience Specialist I

Jordan Valley Water Conservancy District; West Jordan (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Jordan Valley Water Conservancy District is seeking a Customer Services Representative I to join our Community Engagement team. You will assist customers with questions, provide information about district services, support retail billing, and help connect customers with the right resources.

We value people who communicate well, stay organized, and handle multiple tasks in a busy environment. This is a full-time, 40-hour-per-week role with regular business hours.

Qualifications

• Experience in customer service preferred.
• Ability to communicate effectively by phone and in person.
• Basic computer and math skills.

Responsibilities

• Provide friendly, professional assistance to customers by phone and in person.
• Respond to customer questions and provide information about District services and retail billing.
• Assist with customer accounts, payments, account updates, and other customer service transactions.
• Research routine payment, billing, and water service questions and help resolve customer concerns.
• Use District software systems to support customer service, billing, and account activities.
• Process and maintain accurate records for customer payments, cash transactions, and deposits.
• Welcome and assist visitors, vendors, Board members, and other members of the public and connect them with the appropriate District staff or services.
• Support scheduling, correspondence, data entry, records management, mail, deliveries, and other administrative activities that contribute to efficient customer service operations.
• Identify issues requiring additional attention and appropriately escalate customer concerns or other important matters.
• Work collaboratively with Customer Services staff and other departments while looking for opportunities to improve processes and service.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Job description

Jordan Valley Water Conservancy District is seeking a Customer Services Representative I to join our Community Engagement team. You will assist customers with questions, provide information about district services, support retail billing, and help connect customers with the right resources.

We value people who communicate well, stay organized, and handle multiple tasks in a busy environment. This is a full-time, 40-hour-per-week role with regular business hours.