Customer Experience Specialist: Human Support & Bot Feedback Advocate

TodayTix Group (TTG); New York (NY); Hybrid; USD 54,000 - 66,000; Full time

Job summary

TodayTix Group (TTG) is seeking a thoughtful CX Support Specialist to join our team to deliver human, brand-aligned assistance across chat, phone, and email for multiple brands, while acting as a critical feedback loop for our chatbot and product teams. Based in the greater NYC area, you’ll work a hybrid schedule with 1–2 days in the office and 5 days remote, covering 7 days per week until 8pm.

The role offers a fixed $60,000 per year salary with a structured onboarding period and clear next

Qualifications

• 2+ years in a customer-facing role
• Excellent written and verbal communication in English
• Ability to observe technology and provide actionable feedback
• Interest in AI and automation as tools to support customer experiences

Responsibilities

• Provide direct customer support via chat, phone, and email across multiple brands
• Handle L1 escalations with care and sound judgment
• Offer constructive feedback to improve chatbot responses and product experiences
• Collaborate with CX team to identify trends, pain points, and improvement opportunities
• Execute key operational tasks with tight deadlines
• Contribute to documentation and knowledge base updates for humans and bots

Skills

Customer support

Communication

Problem solving

AI interest

Job description

TodayTix Group (TTG) is seeking a thoughtful CX Support Specialist to join our team to deliver human, brand-aligned assistance across chat, phone, and email for multiple brands, while acting as a critical feedback loop for our chatbot and product teams. Based in the greater NYC area, you’ll work a hybrid schedule with 1–2 days in the office and 5 days remote, covering 7 days per week until 8pm.

The role offers a fixed $60,000 per year salary with a structured onboarding period and clear next