Customer Experience Specialist — Growth & Team Impact

pagjobs; Chantilly (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Job summary

Porsche Chantilly, a part of Penske Automotive Group, is seeking an experienced Customer Service Representative to join our team and help deliver extraordinary customer experiences. You will support the dealership by collaborating with sales, service, production and administrative staff to ensure satisfaction and drive sales.

This role requires excellent communication, a team-first attitude, and proficiency with MS Office and CRM tools.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the dealership by working with sales, service, production and administrative departments to ensure customer satisfaction and increase sales.
• Provide exceptional customer experiences through professional and courteous interactions.
• Maintain accurate customer files and reports using CRM and MS Office tools.

Skills

Customer service mindset

Team player

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

MS Office Suite

CRM

Lead management tools

Job description

Porsche Chantilly, a part of Penske Automotive Group, is seeking an experienced Customer Service Representative to join our team and help deliver extraordinary customer experiences. You will support the dealership by collaborating with sales, service, production and administrative staff to ensure satisfaction and drive sales.

This role requires excellent communication, a team-first attitude, and proficiency with MS Office and CRM tools.