Customer Experience Specialist — Gas & Groceries

Bumgarner Oil Company; Hickory (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Bumgarner Oil Company is seeking a Cubbard Express Sales Clerk in Hickory, NC. You will deliver exceptional customer service, support sales efforts, and handle checkout for gasoline and groceries while ensuring compliance with age-restricted sales.

The role requires strong communication, stamina, and a welcoming store environment. Flexibility to work nights, weekends, and holidays is essential in this fast-paced retail setting.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong organizational and problem-solving skills.

Responsibilities

• Customer Engagement: Cheerfully greet and assist all customers, ensuring a positive shopping experience.
• Coffee and Beverage Maintenance: Keep coffee and cappuccino areas clean and stocked, ensuring availability of products, cups, lids, and condiments.
• Cooler Management: Ensure coolers are fully stocked, organized, and visually appealing; bag ice as needed.
• Store Presentation: Regularly "front" and "face" coolers and gondolas to enhance store appearance and drive sales.
• Exterior Cleanliness: Monitor and maintain the store's outside appearance, including sweeping, picking up debris, and emptying trash to create a welcoming first impression.
• Restroom Upkeep: Maintain clean and well-stocked restrooms to encourage customer satisfaction and repeat visits.
• Pump Maintenance: Keep fuel pumps clean and stocked with towels and washer fluid; ensure squeegees are available.
• Floor Maintenance: Sweep and mop floors, keeping mats vacuumed to create a welcoming environment for customers.
• Shelf and Equipment Organization: Stock and clean shelves, maintaining the appearance of equipment such as ATMs and ice cream merchandisers.
• Cigarette Stocking: Ensure cigarette shelves are adequately stocked.
• Sales Counter Management: Organize and merchandise the sales counter to encourage impulse purchases.
• Customer Checkout: Facilitate quick, accurate, and friendly checkout for gasoline and grocery purchases, including verification of age for tobacco and alcohol sales.
• Flexibility and Adaptability: Willingly work flexible schedules to meet the demands of extended hours and seven-day operations.
• Additional Duties: Complete other essential tasks as assigned by the Store/Assistant Manager.

Skills

Communication

Interpersonal skills

Cash handling

Flexible hours

Education

High school diploma or equivalent

Job description

Bumgarner Oil Company is seeking a Cubbard Express Sales Clerk in Hickory, NC. You will deliver exceptional customer service, support sales efforts, and handle checkout for gasoline and groceries while ensuring compliance with age-restricted sales.

The role requires strong communication, stamina, and a welcoming store environment. Flexibility to work nights, weekends, and holidays is essential in this fast-paced retail setting.