Customer Experience Associate - Flexible Hours

Cubbardexpress; Hickory (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Cubbard Express in Hickory, NC is seeking a Sales Clerk to provide friendly customer service and support sales at the convenience store, including checkout and assistance with merchandise. The role emphasizes standing for long periods, stocking beverages, maintaining clean coffee areas, and ensuring accurate age verification for tobacco and alcohol.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work flexible hours, including nights, weekends, and

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends and holidays.
• Strong organizational and problem-solving skills.

Responsibilities

• Customer Engagement: Cheerfully greet and assist all customers, ensuring a positive shopping experience.
• Coffee and Beverage Maintenance: Keep coffee and cappuccino areas clean and stocked, ensuring availability of products, cups, lids, and condiments.
• Cooler Management: Ensure coolers are fully stocked, organized, and visually appealing; bag ice as needed.
• Store Presentation: Regularly front and face coolers and gondolas to enhance store appearance and drive sales.
• Exterior Cleanliness: Monitor and maintain the store's outside appearance, including sweeping, picking up debris, and emptying trash to create a welcoming first impression.
• Restroom Upkeep: Maintain clean and well-stocked restrooms to encourage customer satisfaction and repeat visits.
• Pump Maintenance: Keep fuel pumps clean and stocked with towels and washer fluid; ensure squeegees are available.
• Floor Maintenance: Sweep and mop floors, keeping mats vacuumed to create a welcoming environment for customers.
• Shelf and Equipment Organization: Stock and clean shelves, maintaining the appearance of equipment such as ATMs and ice cream merchandisers.
• Cigarette Stocking: Ensure cigarette shelves are adequately stocked.
• Sales Counter Management: Organize and merchandise the sales counter to encourage impulse purchases.
• Customer Checkout: Facilitate quick, accurate, and friendly checkout for gasoline and grocery purchases, including verification of age for tobacco and alcohol sales.
• Flexibility and Adaptability: Willingly work flexible schedules to meet the demands of extended hours and seven-day operations.
• Additional Duties: Complete other essential tasks as assigned by the Store/Assistant Manager.

Skills

Customer service

Interpersonal communication

Flexibility

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Job description

Cubbard Express in Hickory, NC is seeking a Sales Clerk to provide friendly customer service and support sales at the convenience store, including checkout and assistance with merchandise. The role emphasizes standing for long periods, stocking beverages, maintaining clean coffee areas, and ensuring accurate age verification for tobacco and alcohol.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work flexible hours, including nights, weekends, and