Customer Experience Specialist - FT

Avis Budget Group International; Philadelphia (Philadelphia County); On-site; USD 19,604 - 27,922; Full time

Benefits offered by this job

Paid time off

Medical and Dental Insurance

Retirement benefits (401k)

Employee discounts on car rentals

Job summary

Avis Budget Group in Philadelphia is seeking a dedicated Avis First Customer Experience Specialist. In this role, you will deliver a premium customer experience through personalized services, ensuring every detail is flawless and every interaction warm.

The ideal candidate has at least one year of customer service experience, a valid driver's license, and the ability to work outdoors in varying weather conditions. Comprehensive training and a range of benefits, including medical and retirement plans, are offered.

Qualifications

• Minimum 1 year experience in a customer service role, preferably in hospitality or car rental.
• Valid Driver’s License.
• Ability to lift up to 50 pounds and work outdoors in all weather conditions.

Responsibilities

• Deliver a best-in-class experience for customers, ensuring a welcoming and professional interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Communicate proactively with premium-level customers to confirm logistics and special requests.

Skills

Customer service experience

Strong verbal communication

Multitasking

Professional demeanor

Job description

Avis First Customer Experience Specialist

$17.25/hour

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you'll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you'll ensure every detail is flawless, every interaction is warm, and every customer feels valued.

If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You’ll Do:

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You'll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

On-the-job training

Paid time off

Medical, Dental and Other Insurance

Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

Retirement benefits (401k)

Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

Minimum 1 year experience in a customer service role, preferably hospitality or car rental

Professional, friendly demeanor with a focus on customer satisfaction

Strong verbal and written communication skills

Technologically proficient and comfortable using various mobile devices

Valid Driver’s License

Must be 18 years of age and legally authorized to work in the United States

Ability to work in a fast-paced environment with strong multitasking and organizational skills

Flexibility to work various hours not limited to evenings, weekends and holidays

Willingness to work outdoors in all weather conditions

On‑Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Philadelphia, Pennsylvania, United States of America