Customer Experience Specialist - PT

Avis Budget Group International; Boston (MA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Other Insurance

Retirement benefits (401k)

Employee discounts on car rentals and purchases

Job summary

Avis Budget Group is immediately hiring a Customer Experience Specialist in Boston, MA. This role involves delivering exceptional service to enhance customer experiences in a fast-paced environment.

Key responsibilities include ensuring seamless rental experiences and effective communication with customers. Ideal candidates will have strong customer service and communication skills, along with a valid driver's license. The position offers benefits such as paid time off, medical insurance, and employee discounts.

Qualifications

• Valid Driver’s License is required.
• Must be at least 18 years old.
• 1 year of experience in a customer service role preferred.

Responsibilities

• Ensure a seamless, personalized rental experience for customers.
• Communicate and coordinate effectively with customers.
• Provide exceptional customer service.

Skills

Strong written communication skills

Strong verbal communication skills

Customer service skills

Interpersonal skills

Organizational skills

Multitasking skills

Job description

Immediately hiring!

Customer Experience Specialist

Pay: $21.00/hour

Earn an additional $5 per hour in incentives for providing exceptional customer service!

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our valued customers, ensuring a seamless, personalized rental experience from rental to return, including communication and coordination with the customer.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage).
• On-the-job training.
• Paid time off.
• Medical, Dental and Other Insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits.
• (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Strong written and verbal communication skills.
• Basic tablet or mobile device skillsStrong customer service and interpersonal skills.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• 1 year experience in a customer service role, preferably hospitality or car rental.
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment.

This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.