Customer Experience Specialist - FT

United States 1 AB Car Rental Services, Inc; Miami (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

401k plan

Employee discounts

On-the-job training

FSA for transit/parking

Job summary

Avis Budget Group is seeking an Avis First Customer Experience Specialist in Miami. This on-site role offers $16.00/hour with an attractive incentive program for exceptional service, including up to $5 more per hour for outstanding performance.

You will manage doorstep deliveries, airport arrivals, and ensure a premium, personalized rental experience from start to finish. Ideal candidates have at least 1 year in customer service, strong communication skills, and a valid driver's license.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.

Responsibilities

• Act as front-line customer experience specialist for Avis First customers, ensuring seamless, personalized delivery and collection.
• Deliver best-in-class experience with welcoming, professional interactions.
• Provide premium experience by delivering vehicles directly to customers.
• Coordinate timely vehicle delivery and collection with team and management.
• Communicate proactively with premium customers via phone, text, email and app to confirm logistics and locations.
• Greet customers upon arrival, assist with luggage, and provide vehicle overview.

Skills

Customer service

Communication skills

Driver's license

Mobile devices

Job description

$16.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)

Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You’ll Do:

• You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions

On-Site Requirement:

This position requires regular, on-site presence and cannot be performed remotely

• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Miami Florida United States of America

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.