Customer Experience Specialist — Flexible Hours (Pharr, TX)

Doggett Freightliner of South Texas, LLC; Pharr (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Doggett Freightliner of South Texas, LLC is seeking a Customer Service Representative in Pharr, TX. The role focuses on delivering outstanding customer service by addressing inquiries, guiding product information, and ensuring a positive experience for every customer.

Responsibilities include prompt communication via phone, email, and chat, and collaboration with internal teams to resolve issues and maintain accurate records. Flexibility to work varying hours may be required.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Previous experience in customer service or related field preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Proficient with computers and customer service software.
• Ability to work flexible hours as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement, and tracking.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues are resolved.
• Identify and elevate priority issues to the appropriate team.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer service

Computers

Flexibility

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Customer service software

Job description

Doggett Freightliner of South Texas, LLC is seeking a Customer Service Representative in Pharr, TX. The role focuses on delivering outstanding customer service by addressing inquiries, guiding product information, and ensuring a positive experience for every customer.

Responsibilities include prompt communication via phone, email, and chat, and collaboration with internal teams to resolve issues and maintain accurate records. Flexibility to work varying hours may be required.