Customer Service Rep (01577)- 309 A Mid Rivers Mall Drive

Domino's; Saint Peters (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Hours

Competitive Wages

Employee Discount on Food

Paid Training

Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary Accident & Critical Illness

FSA

401(k)

Job summary

Domino's MBR Management franchise in St. Peters is seeking a friendly Customer Service Representative (part-time) to greet customers, handle inquiries, and process orders at the Mid Rivers Mall Drive location.

You will use POS systems, maintain a welcoming store environment, and contribute to memorable guest experiences. The role offers flexible hours, opportunities for training, and a bonus structure as part of the team.

Qualifications

• Excellent verbal and written communication skills.
• Active listening and empathy; calm under pressure.
• Problem-solving with focus on customer satisfaction.
• Basic computer literacy and familiarity with point-of-sale (POS) systems.
• Availability to work flexible hours including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.
• CRM experience (preferred).
• Previous sales or upselling experience (preferred).

Responsibilities

• Greet customers warmly and assist them with inquiries, purchases, and service requests.
• Process transactions accurately using point-of-sale systems and handle cash/card payments.
• Address customer concerns with empathy and professionalism, working toward satisfactory resolutions.
• Maintain product knowledge and provide recommendations that meet customer needs.
• Keep the customer service area organized, clean, and well-stocked.
• Collaborate with team members to ensure smooth operations and consistent service quality.
• Document customer interactions and feedback for continuous improvement.
• Support additional store operations as needed during peak hours or events.

Skills

Communication

Active Listening

Empathy

Problem-Solving

POS Systems

CRM (Preferred)

Sales Experience

Job description

Customer Service Rep (01577)- 309 A Mid Rivers Mall Drive

• Part-time
• Job Category Org: Store Customer Service Rep

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Mid Rivers Mall Drive location in St. Peters. In this role, you will be the face of our organization, delivering exceptional service and support to our customers while maintaining a positive and welcoming environment. You will handle customer inquiries, resolve issues with empathy and professionalism, and contribute to creating memorable experiences that build customer loyalty.

Responsibilities

• Greet customers warmly and assist them with inquiries, purchases, and service requests
• Listen actively to customer concerns and provide thoughtful, timely solutions
• Process transactions accurately using point-of-sale systems and handle cash/card payments
• Address customer complaints with patience and professionalism, working toward satisfactory resolutions
• Maintain product knowledge and provide recommendations that meet customer needs
• Keep the customer service area organized, clean, and well-stocked
• Follow company policies and procedures while maintaining a customer-first mindset
• Collaborate with team members to ensure smooth operations and consistent service quality
• Document customer interactions and feedback for continuous improvement
• Support additional store operations as needed during peak hours or special events

Requirements

• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Proven ability to remain calm and professional when handling difficult situations
• Problem-solving mindset with a focus on customer satisfactionBasic computer literacy and familiarity with point-of-sale (POS) systems
• Availability to work flexible hours, including weekends and holidays
• Ability to stand for extended periods and lift up to 25 pounds occasionally
• Preferred: Experience with customer relationship management (CRM) systems
• Preferred: Previous sales or upselling experience

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Paid Training
• Incredible Bonus Structure
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)