Customer Experience Specialist: Fast, Friendly Checkout

Walgreens; Pontiac (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens in Pontiac, IL is seeking a Customer Experience role focused on greeting customers, assisting with products and services, and delivering a positive shopping experience. You will handle checkout, process payments, returns, and exchanges, and keep shelves tidy.

The role includes photo services, web-pickup duties, asset protection, and policy compliance. A flexible schedule including evenings and weekends is required; prior retail experience is preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Recommends items and trade-ups to customers.
• Maintains clean and well merchandised counters and shelves.
• Handles returns, exchanges, voids, rain checks, and refunds as needed.
• Takes inventory and assists with stock rotation and restockouts.
• Assists with photo area services and web-pickup responsibilities.
• Supports asset protection procedures and compliance with store policies.
• Participates in training and development activities as requested.

Skills

Fluent English

Flexible schedule

Job description

Walgreens in Pontiac, IL is seeking a Customer Experience role focused on greeting customers, assisting with products and services, and delivering a positive shopping experience. You will handle checkout, process payments, returns, and exchanges, and keep shelves tidy.

The role includes photo services, web-pickup duties, asset protection, and policy compliance. A flexible schedule including evenings and weekends is required; prior retail experience is preferred.