Customer Experience Specialist — Entry-Level CSR

CRH Ohio, LTD in; Wixom (MI); On-site; USD 34,000 - 41,000; Full time

Job summary

Hall's Culligan in Wixom is seeking an Entry Level Customer Service Representative to join our office support team. The role involves handling inquiries, providing solutions, and maintaining high customer satisfaction in an office setting from 8am to 5pm, Monday through Friday.

We offer a starting wage of $18 per hour with monthly bonus potential and a generous PTO accrual, plus a full benefits package including a 401(k) matching plan after the introductory period.

Qualifications

• Empathy and resilience to handle customer concerns professionally.
• Strong communication, both verbal and written, with customers.
• Able to multitask and manage time effectively in a busy office.
• Comfortable learning new software and technology systems.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on a positive experience.
• Address concerns, troubleshoot issues, and provide accurate information.
• Collaborate with other departments to resolve complex customer problems.

Skills

Empathy

Resilience

Multitasking

Communication

Education

High School/GED or better

Tools

Computer & tablet use

Job description

Hall's Culligan in Wixom is seeking an Entry Level Customer Service Representative to join our office support team. The role involves handling inquiries, providing solutions, and maintaining high customer satisfaction in an office setting from 8am to 5pm, Monday through Friday.

We offer a starting wage of $18 per hour with monthly bonus potential and a generous PTO accrual, plus a full benefits package including a 401(k) matching plan after the introductory period.