Customer Experience Specialist - Bikes & OEM Support

Marucci Sports LLC; Baton Rouge (LA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Employee Discounts

Job summary

FOX Factory in Baton Rouge, LA, is seeking an entry to mid level Customer Service specialist to guide customers and dealers through the FOX experience. You will learn product lines, respond to inquiries via email, phone, and web chat, and manage orders with accuracy.

The role emphasizes strong communication, CRM proficiency, and the ability to thrive in a fast-paced environment. This is a full-time position with competitive benefits and growth opportunities.

Qualifications

• Experience delivering responsive customer service via email, phone, and chat.
• Ability to learn product lines and common dealer processes.
• Strong communication and problem-solving skills.

Responsibilities

• Guide customers and dealers through the FOX experience, answering inquiries via email and phone
• Process orders and manage dealer accounts in CRM
• Learn product line details and apply knowledge to advise customers
• Maintain accurate records and follow company processes

Skills

Customer service

Phone support

CRM software

Order processing

MS Office

Education

HS Diploma or GED

Tools

CRM systems

Job description

FOX Factory in Baton Rouge, LA, is seeking an entry to mid level Customer Service specialist to guide customers and dealers through the FOX experience. You will learn product lines, respond to inquiries via email, phone, and web chat, and manage orders with accuracy.

The role emphasizes strong communication, CRM proficiency, and the ability to thrive in a fast-paced environment. This is a full-time position with competitive benefits and growth opportunities.