Customer Experience Specialist

SupportFinity™; Washington; On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401(k)

Employee discounts

Paid time off

Job summary

Tesla in Washington state is seeking a Customer Experience Specialist to greet guests, guide them through the purchase journey, and ensure a seamless showroom to delivery experience.

You will engage visitors, tailor product conversations, coordinate test drives and demonstrations, and deliver outstanding service as a brand ambassador.

This full-time role requires strong communication, organization, and a willingness to work evenings and weekends in a retail environment.

Qualifications

• 1+ years of customer service and/or sales experience.
• Strong communication skills and attention to detail.
• Proficient with Microsoft Office Suite and CRM tools.
• Ability to work evenings, weekends, and holidays in a retail environment.
• Valid driver’s license required.

Responsibilities

• Engage walk in guests promptly and make them feel welcome.
• Understand guests’ needs and tailor a personalized product experience.
• Explain features and coordinate demo drives and Full Self-Driving demonstrations.
• Deliver engaging delivery orientations and highlight key benefits.
• Support sales pipeline by capturing guest info and scheduling test drives.
• Provide the highest level of customer service to all owners.
• Perform additional tasks as assigned.

Skills

Customer service

Sales experience

Communication

Attention to detail

Organization

Tools

Microsoft Office

CRM tools

Job description

What To Expect

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

What You'll Do

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

About the company

Tesla