Customer Experience Specialist

Lulu and Georgia; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

A leading home décor company seeks an enthusiastic and hardworking Customer Experience Specialist. This full-time role involves engaging with customers through email, chat, and phone, addressing orders and inquiries, and collaborating with various teams to enhance the customer experience. Ideal candidates should have a background in customer service, excellent communication skills, and a customer-first mentality.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• Experience with Zendesk or comparable customer service system preferred.
• Excellent verbal and written skills with strong attention to detail.
• Availability for varied hours from Sunday - Thursday or Tuesday - Saturday.

Responsibilities

• Respond to customer emails, live chats, and phone calls regarding inquiries.
• Assist with customer orders, shipping issues, and returns processing.
• Analyze customer feedback to improve the shopping experience.

Skills

Communication

Problem Solving

Multitasking

Customer Service

Education

Background in customer service or sales

Tools

Zendesk

Job description

Lulu and Georgia offers elevated essentials and coveted statement pieces for an inspired home. Launched in 2012 and based in Los Angeles, California, the e-commerce home décor company focuses on designing and thoughtfully curating the best in interior design—and making it accessible.

Lulu and Georgia is looking for a full-time enthusiastic and hard-working CX Specialist to join our growing team. You will work in a fun and fast-paced environment where multitasking and problem solving are key. In this role, you’ll work closely with our customers and vendors as part of a small cross-functional team. This position requires high-level communication via email and chat. This is a great role for someone who is interested in interior design, eCommerce, operations, and sales.

Responsibilities:

• Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
• Assist with customer orders, shipping issues, and returns processing
• Be a brand expert and knowledgeable about all products
• Be a solutions minded advocate when faced with complicated situations
• Communicate with our warehouse and shipping partners to resolve outstanding issues
• Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Requirements:

• Background in customer service or sales
• Experience working with Zendesk or a comparable customer service system (preferred)
• Excellent verbal and written skills with strong attention to details
• A customer-first mentality
• Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required)

To Apply: Please email [e-mail] with resume and “Customer Experience Specialist” in the subject line.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Furniture and Home Furnishings

Referrals increase your chances of interviewing at Lulu and Georgia by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Get notified when a new job is posted.

Sign in to set job alerts for “Customer Experience Specialist” roles.

Customer Support Specialist (Sunday-Thursday, 10am-7pm ET)

United States $45,000.00-$55,000.00 4 days ago

Peoria, IL $34,000.00-$38,000.00 1 month ago

Associate Customer Experience Specialist (Philippine-based)

United States $75,000.00-$75,000.00 2 weeks ago

Associate Customer Experience Specialist (UK)

United States $40,300.00-$69,500.00 2 days ago

Utah, United States $21.00-$23.00 1 week ago

Customer Operations & Support Specialist

California, United States $50,000.00-$60,000.00 2 weeks ago

Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote

United States $86,850.00-$144,750.00 2 days ago

Call Center Specialist - Remote - Part-Time (22.5hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

District of Columbia, United States 2 weeks ago

United States $45,000.00-$55,000.00 2 weeks ago

Customer Solutions Specialist (First Shift)

Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Customer Experience Specialist (Non-USA)

Absence Customer Experience Specialist - South Carolina

Absence Customer Experience Specialist - Delaware

Customer Solutions Specialist (First Shift)

Absence Customer Experience Specialist - North Carolina

Customer Experience Specialist - Licensed

Customer Solutions Specialist (First Shift)

Absence Customer Experience Specialist - Florida

Customer Solutions Specialist (First Shift)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.