Customer Experience Specialist

Life Surge Llc; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

PTO

Growth opportunities

Fun environment

Job summary

Life Surge/SurgeU seeks a Customer Experience Specialist to connect with event attendees, build excitement, and ensure a positive experience before, during, and after Life Surge events.

The role involves outbound outreach, answering inquiries, and providing encouragement and prayer while representing the mission and values. In-person work is expected, with flexible hours around event schedules.

Qualifications

• HS diploma or equivalent required.
• Upgrade to higher education preferred.
• Experience in customer service or event support is a plus.
• Comfortable sitting at a desk for long periods.
• Excellent verbal and written communication skills.
• Strong phone presence and friendly demeanor.
• Self-motivated and driven by performance.
• Able to multitask with a positive attitude.
• Willingness to work evenings and weekends with events.

Responsibilities

• Answer inbound calls and provide support via phone, text, and email.
• Build relationships with attendees and convey event value.
• Answer questions and guide guests through event details.
• ManageHubspotCRM platform and document communications.
• Make outbound calls to ticket purchasers before events.
• Provide motivation, encouragement, and prayer as appropriate.
• Communicate updates on schedules, locations, parking, and check-in.
• Respond promptly to attendee emails and texts.
• Collaborate with leadership to ensure timely information.

Skills

Verbal communication

Written communication

Phone presence

Self-motivation

Multitasking

Organization

Evening availability

Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Suite

Job description

Job Title: Customer Experience Specialist

Employment Type: Full-Time, 40 hours/week

Reports to: Client Experience Manager

FLSA Status: Not Exempt

Position Type: In-Person

Who We Are

SurgeU is a mission-driven parent company overseeing a family of brands, including Life Surge, focused on faith-based business education and empowerment. One of the fastest-growing organizations in the country, Life Surge/SurgeU exists to inspire, train, and equip people to build their personal impact in ways that glorify God.By producing 30+ annual events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

The Customer Experience Specialist serves as a primary point of connection between Life Surge and our event attendees. This role is responsible for making outbound calls to Life Surge ticket purchasers to build meaningful relationships, increase excitement, communicate the value of the event, and help attendees feel prepared and motivated to attend.

Customer Experience Specialists also provide encouragement and prayer, answer logistical questions, communicate important event-specific updates, and respond to attendee emails and text messages. Success in this position is directly connected to attendee engagement and event show rate.

Key Responsibilities

• Answer all inbound calls.
• Provide excellent support to customers through phone, text, and email.
• Answer questions, resolve concerns, and guide guests through event details with professionalism.
• ManageHubspotCRMplatform.
• Make outbound calls to Life Surge ticket purchasers before each event.
• Establish genuine relationships with attendees through meaningful and encouraging conversations.
• Build excitement and communicate the value of attending the Life Surge event.
• Provide motivation, encouragement, and prayer whenappropriate.
• Communicate important event-specific information and updates to attendees, that asevent schedules, locations, parking, check-in procedures, and other logistical details.
• Respond professionally and promptly to attendee emails and text messages.
• Follow up consistently with attendees leading up to the event.
• Accurately document attendee communications and relevant information in company systems.
• Identify attendee concerns or barriers that could prevent attendance and help provide appropriate solutions.
• Represent Life Surge’s mission, values, and commitment to delivering an exceptional attendee experience.
• Collaborate with leadership and other departments to ensure attendees receiveaccurateandtimelyinformation.
• Maintain positive relationshipsbetween the Company andourcustomers.

Qualifications

• Highschool diploma or equivalent.
• Experience with Microsoft Suite or other computersystems.
• Previousexperience in customer service, outbound calling, hospitality, sales, or event support is preferred.
• Comfortable sitting at a desk for extended periods of time.
• Excellent verbal and written communication skills.
• Strong, pleasant, and effective phone presence.
• Self-motivated, self-managed, and driven by performance.
• Ability to effectively multitask while keeping a positive attitude.
• Organized and focused, yet with a “whatever needs done” for the organization mentality.
• Comfortable working occasional evenings and weekends in alignment with event schedules.

At Life Surge, we believe every interaction is an opportunity to serve. Our culture combines hospitality with impact, where we celebrate wins together and invest in your growth. If you’re energized by helping people, skilled at making conversations feel natural, and motivated by both service and results, this is the role for you.

• Health, Dental, Vision, Life Insurance, Paid Holidays, and PTO.
• A fun, entrepreneurial, and mission-driven work environment.
• Clear advancement pathways for top performers (sales, leadership, marketing, and operations).
• A culture that celebrates achievement, rewards discipline and recognizes star performers.

Life Surge/SurgeU is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.