Sales and Service Specialist

Hertz-1; Santa Clara (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus eligible up to $2,400 annually

Overtime eligibility

Holiday pay

Job summary

Hertz is seeking a customer-focused Sales & Service Specialist (TNC) to support Lyft and Uber drivers with rental services, from vehicle pick-up to ongoing support.

You will blend frontline customer service with sales support and operations to deliver a fast, professional rental experience while contributing to location performance goals. This role requires strong communication and a proactive, team-oriented attitude.

Qualifications

• Previous customer service experience.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong organizational and time management skills.
• Basic computer proficiency and attention to detail.
• Valid driver's license with acceptable driving record.

Responsibilities

• Deliver an exceptional rental experience by assisting customers throughout the rental process.
• Create reservations, process vehicle rentals, and prepare vehicles for customer pickup.
• Assist customers with rental extensions, billing inquiries, roadside assistance questions, and post-rental support needs.

Skills

Customer service

Communication

Time management

Attention to detail

English proficiency

Job description

Deliver Exceptional Customer Service While Supporting Mobility Solutions for Rideshare Drivers

Hertz is seeking a customer-focused and energetic Sales & Service Specialist (TNC) to join our Hertz Local Edition team. In this role, you will serve as a trusted resource for Lyft and Uber drivers, helping them navigate the rental process and ensuring a seamless experience from vehicle pick-up through rental support.

As a key member of our team, you will combine customer service, sales support, and operational responsibilities to deliver a fast, efficient, and professional rental experience while contributing to location performance goals.

What You'll Do:

As a Sales & Service Specialist, you will:

• Deliver an exceptional rental experience by assisting customers throughout the rental process.
• Create reservations, process vehicle rentals, and prepare vehicles for customer pickup.
• Assist customers with rental extensions, billing inquiries, roadside assistance questions, and other post-rental support needs.
• Answer incoming calls and provide information regarding the Hertz Lyft and Uber Rental Car Programs, rental requirements, and program policies.
• Clearly communicate rental program details, procedures, and vehicle eligibility requirements.
• Identify opportunities to maximize revenue by recommending products and services that meet customer needs.
• Maintain a professional, positive, and customer-focused environment in a fast-paced setting.
• Ensure vehicles are clean, safe, and rental-ready by:
  • Inspecting vehicles for damage
  • Cleaning vehicle interiors and exteriors
  • Checking fuel levels and fluid levels
  • Preparing vehicles for customer delivery

Compensation & Benefits:

Competitive Pay:

• $23.00 per hour.
• Bonus eligible, with opportunities to earn up to $2,400 annually.

Additional Compensation:

• Overtime eligibility in accordance with company policy and applicable federal, state, and local laws.
• Holiday pay at 1.5 times the regular hourly rate for hours worked on designated holidays, plus holiday pay benefits.

Paid Time Off:

• Up to 40 hours of sick time.
• Paid vacation accrual.
• 4 Floating Holidays.
• 9 Paid Observed Holidays.

Comprehensive Benefits Package:

• Medical, Dental, and Vision coverage options.
• Company-paid Basic Life Insurance.
• 401(k) Retirement Plan with employer matching.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program (EAP) for employees and eligible family members.
• Educational reimbursement and employee discount programs.
• Voluntary benefits including Pet Insurance, Legal Services, Identity Theft Protection, and Critical Illness coverage.
• Up to 40% off the base rate of standard Hertz rentals.
• Additional employee discounts on gym memberships, theme parks, and more.

Qualifications:

Required Experience:

• Previous customer service experience.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Strong organizational and time management skills.
• Basic computer proficiency and strong attention to detail.
• Valid driver's license with an acceptable driving record.

Knowledge & Abilities:

• Understanding of customer service and issue-resolution best practices.
• Strong verbal and written communication skills.
• Ability to build rapport and communicate professionally with customers.
• Ability to balance multiple priorities while maintaining accuracy.
• Demonstrated sense of ownership, accountability, and initiative.
• Ability to work collaboratively within a team environment.

Additional Requirements:

• Ability to work flexible schedules, including weekends, holidays, and overtime when needed.
• Willingness to work both indoors and outdoors in various weather conditions.
• Ability to stand for extended periods of time.
• Ability to communicate effectively in English.
• Bilingual candidates are encouraged to apply.
• Ability to assist with administrative and special projects as assigned.

Why Join Hertz?

At Hertz, you'll have the opportunity to play an important role in supporting the transportation needs of rideshare drivers while building valuable customer service and sales experience with a globally recognized brand. We offer competitive pay, performance incentives, comprehensive benefits, and opportunities for career growth within a dynamic and customer-focused organization.

About Hertz:

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations worldwide. As one of the most recognized names in mobility and transportation services, Hertz is committed to delivering exceptional customer experiences and creating opportunities for employee success.